mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@ted_200 wrote:All these quotes above are not from my posts. Some are and some aren't. Some are incomplete / out of context so they appear to mean something not intended. But of course your comments are welcomed.
@Yes, I know. I respond to ideas, not @ users, and unfortunately every post here ends up being "AT" someone. Since the overseers here seem to have a problem with "repetitive" posts to a topic, I did not want to put up 10 posts to reply to 10 comments/ideas. Since I started with your comment, it ended up being in reply to you. I apologize for the less than ideal functionality and practices here that caused this to happpen. It is nothing personal, even when I AM replying to your comments...
Unless you say you are posting from various other posters post, it appears to be all from the poster you reponded to.
If you decide to post in response to someone else post but are commenting on something someone else said, you should take a moment to note that.
It has nothing to do with "being personal" and everything to do with accuracy. Some of the other comments from other posters I agree with and some I don't. I don't want that to seem as if it came from me when it did not. And the other posters may feel the same thing about my actual comments.
I'm just asking you to be accurate when you quote, nothing more.
Free Returns has been around for awhile, but only to a select few sellers as it was being tested by Ebay. As of May all sellers could offer it if they wanted. And as of June 1st the requirements for TRS+ to offer Free Returns kicks in.
@reallynicestamps wrote:INR's aren't the seller's fault, either, that is on the carrier.
Unless the purchase was vapourware.
I have a strong suspicion that many of the items that (often Asian) sellers refund promptly when the customer complains about non-delivery, never existed in the first place.
Post a picture of a Thing at a low price.
Don't ship.
Don't track (because; not shipped).
Many buyers complain, get refunded, and move on.
Some buyers forget or don't care about a $3 Thing ordered two months ago and move on.
Seller keeps the money from the forgetful buyers. And perhaps some interest on the money they received and later refunded.
A penny here , a penny there.
What?
The upcoming change is NOT specific to only Asian sellers. I get it that Asian sellers are a HUGE problem for us US sellers, but they aren't changing the policy come September. It is Ebay that will be holding these against us.
BRs are our fault either, but Ebay sees it differently. Somehow sellers should know better and are able to service their customers better to avoid BRRs according to Ebay.
@slippinjimmy wrote:
@mam98031 wrote:Free Returns has been around for awhile, but only to a select few sellers as it was being tested by Ebay. As of May all sellers could offer it if they wanted. And as of June 1st the requirements for TRS+ to offer Free Returns kicks in.
Sellers have been able to offer free returns since the day eBay opened their doors!
Personally I've offered them since 2012, you certainly don't need to be a "select seller" to offer seller paid returns!
OK, let's not do this please.
The program / Policy called FREE RETURNS just started.
You are correct in the fact that for all sellers any SNAD return request requires the seller to pay for return shipping. And that has been Ebay's rule for years. This however is NOT what is being talked about.
As I'm sure you are aware, Ebay has started a new policy called Free Returns. It is called that because those that choose to have this as their return policy will be paying return shipping on ALL types of return requests to include BR. Outside the Free Returns policy, Ebay does not require that the seller pays the return shipping on a BR request for return.
I know it can be confusing, I didn't name the darn thing. I hate the name of the policy. But it is what Ebay has choosen to call it.
@reallynicestamps wrote:I'm pretty sympathetic to Asian sellers, especially since I am non-US myself (Canada).
Most people are honest.
When you get a huge population, and a small percentage of dishonest people within it, then you get a large number of dishones people.
The vast majority of transactions with Chinese sellers go perfectly.
The item is as described, arrives in reasonable time, and the price is good.
Then there is that small percentage.
It annoys Americans when I say that most of my problems are with American customers. But then about 80% of my customers are Americans.
Over the decades I've had maybe a dozen customers from the Netherlands. Earlier this year, I had a problem with a customer from Amsterdam. That's a high percentage but a low number.
I've had tens of thousands of American customers, what with seven accounts and having been around since 1998. In that time, more than 30 problems. That's a very low percentage, even though there have been more problem Americans than Dutch.
My problem isn't with the Asian sellers themselves at all. It is our government and theirs that allow for them to ship from Asia to the US for a substantially cheaper rate than I can ship something across the street. It give Asia sellers a significant UNFAIR advantage over other sellers. These shipping rates are not small by any stretch of the imagination. They are HUGE.
That is my problem.
