Returns

[gulfcoasttrends]

Not sure if it is funny or not but i am seeing trends.....

Walmart now doing commercials to be like Amazon...Amazon doing commercials just like Walmart. The box arrives at the door all nice and neat, consistent with company logo etc....Fullfillment!

Ebay is now siding with buyers for returns....Yet why do they not follow the footsteps like Amazon when they want to be like Amazon?????

Amazon is banning buyers for returns!!!!!!!!!!!!!!!!!!

[ted_200]

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@reallynicestamps wrote:

I'm pretty sympathetic to Asian sellers, especially since I am non-US myself (Canada).

Most people are honest.

When you get a huge population, and a small percentage  of dishonest people within it, then you get a large number of dishones people.

The vast majority of transactions with Chinese sellers go perfectly.

The item is as described, arrives in reasonable time, and the price is good.

Then there is that small percentage.

It annoys Americans when I say that most of my problems are with American customers. But then about 80% of my customers are Americans.

Over the decades I've had maybe a dozen customers from the Netherlands. Earlier this year, I had a problem with a customer from Amsterdam. That's a high percentage  but a low number.

I've had tens of thousands of American customers, what with seven accounts and having been around since 1998.  In that time, more than 30 problems. That's a very low percentage, even though there have been more problem Americans than Dutch.

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I've had very few problems with Chinese sellers.  Their INR rate has probably been no worse than with U.S. sellers, for me.  Occasionally the delivery time is way excessive, but it almost always shows up eventually.  I've had a few poor quality things that wouldn't work, or broke, or arrived broken, but I've never had to return anything, they wisely refund and abandon the product instead of having to pay for a $30 return shipping label.

My only problem with Chinese sellers is that they seem to be exempt from eBay policy, which is not really a complaint against them, it's a compaint I have with eBay.

[mam98031]

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@ted_200 wrote:

OK, let's not do this please.

The program / Policy called FREE RETURNS just started.

You are correct in the fact that for all sellers any SNAD return request requires the seller to pay for return shipping.  And that has been Ebay's rule for years.  This however is NOT what is being talked about.  

As I'm sure you are aware, Ebay has started a new policy called Free Returns.  It is called that because those that choose to have this as their return policy will be paying return shipping on ALL types of return requests to include BR.  Outside the Free Returns policy, Ebay does not require that the seller pays the return shipping on a BR request for return.

I know it can be confusing, I didn't name the darn thing.  I hate the name of the policy.  But it is what Ebay has choosen to call it.  

I think the point was that before ANY of this nonsense started (including BP programs), sellers had the latitude to establish whatever sort of return policy they wanted, and some sellers  have had free returns - for ANY reason, not just a SNAD claim - for two decades. 

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I don't know if that was the point or not.  I do not know the poster, therefore I don't know what the point was.  But that does not change the fact that what Ebay calls the Free Returns program is a newer policy on Ebay.