Returning and refund

[cel*09]

Hi someone bought a dress from me and wants to return it because it had a little bit of dog hair on it that I hadn't noticed. She has said she will rerurn it if I pay the postage. My return policy is that the buyer pays the postage. What do I do and what do I say to her? 

I'm new to selling and would appreciate some help on how to handle this. 

Thank you in advance.

[bonjourami]

If she opens a case, that is a not as described item, and you will lose. If you dont respond with a return label and refund after return, you will receive a defect and probably negative feedback.

[southern*sweet*tea]

Apologize profusely, send the return label and refund IN FULL when you get the dress back.

[inhawaii]

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@cel*09 wrote:

My return policy is that the buyer pays the postage.

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You can't have your own return policy. No matter what your return policy is, you have to follow ebay's return policy which is...

A "remorse" (i changed my mind) return: 

If your policy is no returns, you do not have to accept a remorse return.

If you do accept a remorse return,  the buyer has to pay the return shipping.

A "not as described" return: 

Even if your policy is no returns, you still must accept a not as described return.

The seller has to pay the return shipping.

Good luck!