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Returned package with bad address. Customer expects me to re-ship it for free?

"Sorry I forgot to include the unit number."

"Please re-ship it to this address..."

When I informed him he'll need to pay for shipping again, he doesn't understand why.

Does this really need to be explained?

Maybe I should just refund him (less shipping) and be done with it.

What would you do?

Harbor Lights - Boz Scaggs
Message 1 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?

I'm bummed - hoped you'd tell me I was looking in the wrong spot, but I don't have the visibility you do, only dashes.

Message 61 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?

Laptop has a corporate update loading (so far over an hour), so trying this from my phone and do not have photoshop on my phone, only paint, so trying to not post my actual account, order number, addy, etc.

 

This is an order from January 19th - I do not always print out both sheets any longer, but on this one, I did for some reason.  I think because it was a Zero FB buyer for a high-value item and I was hoping for apple pay.  I have had so few orders after Christmas and we have the 1 acct on vacation mode working thru vinyl and lego inventory.  Have not had an order for over a week now - guess there could be a very recent change?  

 

E-Bay Order Confirmation Page - Jan 2023.jpg

 


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......
Message 62 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?

BTW - I am only going to leave that up for a short time, in case some savy seller can glean the item some how and my ID.  lol

 

No clue.  If it is not meant to work, why the is box to check to obtain the data still in the customize settings?  My guess is it a glitch of some sort if you are not seeing it?  


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......
Message 63 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?

Reminds me of the customer that left me negative feedback because they admittedly forgot to update their address. Oh yes, got that feedback removed in a flash!

Message 64 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?

Now that You have the payment it is Time to RESHIP...📫

Message 65 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?


@craft-stash wrote:

Now that You have the payment it is Time to RESHIP...📫


nope

Message 66 of 67
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Returned package with bad address. Customer expects me to re-ship it for free?


@craft-stash wrote:

Now that You have the payment it is Time to RESHIP...📫


Reship?  Why would I do that?

 

Harbor Lights - Boz Scaggs
Message 67 of 67
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