02-25-2024 06:21 PM
So this buyer bought a formal dress from us that comes with a home security tag attached....the manufacturer puts these on the dresses. It's nice because, if it's removed, we know that the buyer could have worn the dress. This buyer messaged me and told me she removed the security tag but still wants to return the dress since it is too small. I have free returns on my items. In this case, when the item comes back, I intend to give her a partial refund since the item's condition has been modified. She swears she did not wear the dress but I have had this situation before. My question is, if I refund say 20 percent off, will I receive ALL my fees back from the original transaction? I tried this recently before and it looked like I wasn't going to get ANY of my fees back....anyone know? Thanks!
03-02-2024 07:38 PM
My apologies for offending you @mynewfindstore for using the term "relatively low cost item", it was not my intent to offend you in any way. Here's where I was coming from - you are free returns, so we know you are required to accept the return & refund the item, we also know you are required to pay for them shipping it back. Which means there are only 2 variables, fee refunds & what, if any percentage you will keep for damages. My point was that the fee refunds will be a relatively small amount, since we're not talking objectively about a high cost item, such as a $1000 cell phone. I understand that $68 is not a small sale to you; it's not a small sale to me either. But the FEES for that sale are objectively not that much money, especially once you deduct your shipping outlay that you owe her & so I was questioning how much personal energy is worth exerting b/c A-you don't yet what condition the dress is in, B-if she doesn't like the partial return, eBay will pay her the difference with 1 quick call.
Keep in mind that any fee refund will be cut into by you having to pay for her return shipping, so in my head I was figuring around $10-12 in fees MINUS $7-10 in the shipping you are shelling out to have it returned. Net of under $5, which is objectively not a lot of money. Obviously, the numbers may vary a bit & you hadn't yet said you pay a high PL rate. So my thought was, how much energy is it worth exerting for a net of literally a couple of bucks. Only YOU can determine that, I was not trying to make a determination for you.
As for the chart that eBay publishes, I don't like it either, but it IS what they use & I was informed in a meeting directly with an eBay employee (not a phone rep or C/S agent), that it is important that we adhere to the guidelines. I got the feeling that an occasional anomaly is not the end of the world, but if you're always choosing 50%, that's going to wind up on their radar.
03-02-2024 09:49 PM
I do pay a relatively high PL rate since I sell mostly clothing. If I don't, I sell so very little! I am going to evaluate the item when it comes back and decide what to do. Since she removed the home security tag, she may have damaged the item. She initially didn't know how to remove it so I am concerned about how it was removed! I will update you all soon since it looks like she has now sent it back.
03-03-2024 08:37 PM
@chapeau-noir wrote:I got a small taste of the storage room thing when I used to clear estates. I no longer do that, though.
Do you mean take the unsold remaining items after the sale? If so, I could see that going better or worse than storage units, lol.
Like on the one hand at least it would all be stuff considered 'worth selling' in the first place, unlike storage units which can include absolute junk. And if the items didn't sell at the estate sale simply because they were overpriced, it'd be great to get them! -I'm thinking of one at an actual mansion here in town that I went to on the final day, and even with clearance pricing there was so much beautiful old stuff still unsold!
On the other hand, storage units can contain things the person wouldn't sell for whatever reason, including really collectible/valuable stuff.
03-03-2024 11:26 PM
No, it was the whole estate that I cleared (I did four of them). I'm a plodding, durable sort of person and just chugged through the piles of stuff, researching, photoing, selling, shipping, etc. etc. Fortunately, they were not big.
My neighbour asked me if I'd clear an estate for him and I was sorry to have to turn him down - I used to take consignments but people seem to think their stuff is worth milliunz.
03-04-2024 01:57 AM
@gurlcat wrote:
I'm leaving out details about how those clothes did me permanent harm, suffice it to say they DID, but primadonna stuff is tedious to read so I'll save it for the therapy I keep saying I'll start. Anyway I'm mostly "okay."
I wish you would elucidate. Currently trying to talk my daughter into tossing (trash/donate/whatever) a bunch of clothing & related items because -I- flatly refuse to touch them for resale and I think it's going to be a huge time suck and drain her life force if she insists on doing it here (or elsewhere online).
You can PM me if you'd rather.
03-04-2024 04:00 AM
Oh wow, so you did the whole shebang, amazing! -How did those 4 opportunities come your way? Were you offering the service to the local public, or was it just people who found out you did eBay and figured it would be a similar-enough task?
Oh heck yeah so many people think their stuff is more valuable than it is. What's really bad is when it's someone who should know better. I had a 2-year consignment partnership with a guy who runs a 'vintage' store near me (mainly MCM 'pop' stuff; he shies away from true antiques unless he finds them for free lol). It was my idea -I liked him and at the peak of the pandemic he was having almost no foot traffic despite there never being any real shutdowns that whole time, here in Alabama. So helping him out plus getting some consignment money seemed like a win-win, we came to an easy agreement on all the terms, and his shop was even right across the street from the post office, so he could keep his items for sale on the shelves unless/until I sold them, then I'd go pack them in his store and trot them across the street. PERFECT!
And it was pretty good .... at first. He had a particular kind of raunchy sense of humor that gave me the "ick chills" sometimes, and he also caught the rabid political bug shortly after the Admiral Semmes statue got removed downtown. -Weird thing is, I'm about 97% sure he's gay, definitely not religious, and not even a real southerner but a Midwest Yankee transplant, just like me .... but before I knew it he was spouting Right-wing rants and jokes to me every time I was there, ignoring the fact that I was clearly not interested. Very strange dude. Oh! You know who he's a near copy of? -Joe Exotic, the 'Tiger King'!! Even looks kinda like him, with a mustache, tattooed-on eyeliner and clear signs of 'work' done on his face. Around the time when I found a dead possum decaying in his outdoor selling area, it occurred to me that if they one day dig up the graves of boys in his yard, it wouldn't shock me completely. And yet I STILL kinda liked him ... still do!
But what really got to me over time was how often he'd text me photos of new things he'd obtained, wanting me to come photograph and list them, but how often they were nowhere near as awesome as he thought.
Or rather, how often they weren't things that would work ON EBAY. That was the real problem, his inability to grasp why it's a whole other thing from a BAM store. I had to keep reminding him that we agreed on things like item size limits and my risk/reward stipulation regarding breakables. Like I must have told him 10 times that no matter how gorgeous a glass or ceramic thing is, if it isn't signed I would have only its' appearance to title it with, so people wouldn't search for it, it would take forever to sell, and for too little money considering the breakage/refund risk. And sweet Jesus I must have told him at least 20 times that Google prices aren't worth referencing, but he kept trying to convince me this or that thing was "worth $____" based on Google. He wasn't that old, early 60's, but very averse to learning any internet skills like how to find Sold listings on eBay. Oh, AND the examples he'd find on Google were flawless but his would have condition issues out the wazoo, LOL.
I started wanting to sever business ties about 6 months before I actually did, because I couldn't think of a good (lie) excuse, ha. Then one day he basically handed me the perfect thing, don't know why I didn't think of it before. He was like, "So have you seen the news, the Democrats are going to start taxing online sellers who make as little as $600 a year?" A lightbulb instantly flashed in my head, "Oh yeah, thanks for reminding me, I've been meaning to talk to you about that. See, it occurred to me that I'll be taxed on my total annual sales regardless of which ones were purely mine versus our consignment ones. So I really hate to say this, but ......" -and he didn't push back at all! Whew! Unbeknownst to him, I was already paying income tax on 'our' sales the past 2 years, just avoided thinking about it, lol.
03-04-2024 05:34 AM - edited 03-04-2024 05:52 AM
The thing is, my clothing hoard nightmare has been really multifaceted thing. For example, not only did I have to transport all those boxes across town with limited time and a quickly wearing-out back, it was monsoon season here in the (literal) rainiest city in America. But on the 3rd of my 3-day time window, the forecast was finally dry but I had so much left to move, I just started unloading boxes in the driveway and hopping straight back in the car. By the time I got home after sweeping the storage unit's floor that night, I came inside, drank about a half gallon of water, took half of an 'emergency' percocet from my auntie, watched half of an episode of whatever Netflix show I was binging at the time ....... next thing I know I'm waking up hours later with a fork on my belly from the food I half-ate, the tv silent because whole season of the show auto-played to the end ..... and it's raining cats and dogs outside .... in fact it was thunder that woke me up. But I was so groggy and still in so much pain, there's no way I could tackle going back and forth across the slick-wet yard, up and down the steps, with already-wet-limp cardboard boxes. The best I could do was throw tarps over the stacks and hope the boxes under the top ones didn't get too wet. But they all did. I had slept through lots of rain already, apparently.
Oh here's where I should mention: I didn't have a washer or dryer.
So you see, a large portion of my clothes nightmare was very tailor-made, pardon the pun, to destroy me in particular. Traumas like the aforementioned wouldn't apply to your daughter, you see. Nor would the fact that various aspects of my health started failing along the same timeframe, creating a downward spiral: so much physical work needing done but not getting done, contributing to self-hatred and overall stress, contributing to worsening health, rinsing and repeating, month after month, year after year. I believe I had a non-lethal stroke one day in late July of 2021 (no I didn't see a doctor, no insurance at the time), but I was already feeling pretty lousy a while before that, and it certainly worsened even faster after it.
I look back on the day I won that storage unit auction and it feels like decades ago, like that was back when I was "young" when really it was less than 5 years ago. I certainly weighed about 140 pounds less than I do now, not kidding (sure wish I was), which just makes doing things all the more painful to my back, hips, knees and feet. Now moving ONE box from my car to inside is a fairly daunting task. And when I said I still have boxes of those clothes in the garage, that was actually a white-wash (that's not another pun -the whitewashing metaphor originates in exterior painting, not laundry 😆). -The room that used to be my bedroom also contains a lot of the clothes, ones I already chose for listing, cleaned, hung, and some of them I already photographed and had listed ..... long enough to exceed my patience for eBay listings.
-And that right there, the fact that most clothes are a VERY long-legged sale on eBay, even that is a totally 'personal' thing. Some people don't mind one bit if it takes YEARS for their items to sell! I on the other hand have the patience of a dog whose owner just said the word 'walk.' I like to sell things that like to sell themselves, fast, period.
So you see, I can't say your daughter will have an experience anything like mine with clothes. She already has them in her home and presumably photo-ready, they may be clothes that people are actually looking for on eBay, even if they're slower-selling pieces she may be more patient than I, and she may even have a realistic idea of their resale worth. -Obviously that's a problem for lots of people, but that can apply to any kind of collection, from clothes to records to stamps, etc.
The only finger-wagging I could offer to anyone regarding clothes, even if they don't have the issues I've had with them, is this: They absolutely ARE one of the most labor-intensive and return-risking items you can sell online. Tell her she definitely WILL be spending long hours doing all those measurements and filling out item specifics because buyers WILL expect all that information, and even still she will have people claiming "this was a different shade of red than the photos showed" and "this reeked of smoke" even if she doesn't smoke, just because the person doesn't want to admit to a remorse return, etc.
Funny thing is, the listing work and returns weren't even the worst parts for me, but I know they're what a lot of people cite when they say they won't do clothes. So stress them to her, if you think they are what will frustrate her. And if all your efforts fail to convince her, let her find out for herself! Either you'll be right and get to say "I told you so" or you'll be wrong and her happy eBay sales will be a pleasant surprise for you!