Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Resolved! Person who's profile says Mexico

I've had 2 separate people today message me to see if I will accept an offer(why not just send an offer) Anyway they're profile shows Mexico which I have excluded I am assuming this is because they have their address set to somewhere in the US? Thank...

Temporarily unlist, but save information on item

I have some items that have been misplaced. I want to temporarily take them off my listings until I find them, but do not want to lose the listing with all the information. Someone told me how to do this a while back, but I forgot how to do it. Could...

What's your thoughts on eBay doing away with feedback in place of what the BBB uses?

I believe that eBay needs to adopt a seller rating system like the BBB has in place and drop the feedback game. The BBB uses a lettering system like A+, A, A-, B, etc. to I believe F. Much simpler and user-friendly for both sides. Just maybe someone ...

Late shipment

I provide a mail in repair service and the customer has to mail me their circuit board in for repair which makes some of my shipping times late. One of my customers just mailed me their board months later and ebay no longer has their shipping informa...

LOL! ---> Search

I wanted to check sold items for CN Rail. Interested to see how well Canadian National Railway items sell. The first 5 listings? A pair of pants, a Lego train kit, a pump, some kind of rod end joint & a pair of track pants. What a failure of a busine...

Drafts Disappearing From App And Desk/Laptop

Starting this new as per requested. I do my entire sales draft onto the phone app and save it. I will go home, and open my desk/laptop to look for it to tweak and complete it, but it is gone. I'll open the phone app again, and it has disappeared from...

All Categories list for search is back

Went away on 2/24, as of this morning [3/2] it's back were it belongs, right next to the search button. So most likely a test rum or an unintended test run or a beta that AI let loose or just a plain oops or maybe they realized that it was another pa...

ebay backs the seller

most posts are sellers complaining about various ebay policies from feedback to scammers to payment....rare do you see a positive mentioni'd be the first one to tell you i've had my share of ebay issues but when they step in they also deserve credity...

USPS Package Shows Tracking 1 Month later - Already Refunded Buyers :(

I refunded 2 buyers after there was no tracking (Priority) for 2 weeks after the "Picked up" scan. I created insurance claims for the included $100 (each pkg was close to $200). Miraculously, after I put in the insurance claims, both packages started...

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Resolved! Buyer makes multiple purchases, each with a different shipping address

We never had this happen in the previous 19 years. But the past 6 months, it is almost a daily occurrence. A person buys an item, then changes the shipping address, buys another one, changes the shipping address again. Is this a scam? For example, ju...

Policy violation

One of my items has a policy violation. I don't know how to fix. There are other identical items sold by others on ebay. The item was listed as: Byrna SD Launcher - Black/Yellow - With Carry Case and extras in the description it clearly states: Canno...

Awaiting payment buyer asked to have the order cancelled

How can I handle a situation where I accepted a buyer's offer, but upon requesting payment for shipment, the buyer instantly asked to cancel the order? I'm hesitant to cancel again due to past experiences feeling penalized by eBay when I didn't make ...

Listing in Order/Sequence

Greetings everyone! I like like to have my listing in a particular order, like primitives together, segued into ceramic, ceramic into pitchers and so on. I expect that when I post a listing, it should fall into the last of the list of items up for sa...

Possible to remove tax from invoice?

Hi, brand new seller, in fact I just accepted on offer on my first sale. Haven’t realized that the offer requested no tax. I’m fine with eating the tax but can’t figure out how to remove it from the invoice. Anyone offer any helps? Thankfully the sel...

Attention all sellers

What do you think if you sell an item, and are told to ship the item, but the buyer disputes her payment after you shipped the item and sent an email with the tracking number. Now you’re out of the money After you were told to ship it and you shipped...