mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@rugerskick wrote:Insufficient address is not your fault, its on the buyer to make sure their address is correct.
You can do a partial refund, and just refund them the item cost. They need to cover the shipping because it was their error that screwed up delivery, not yours. So just refund the item amount. I just had to do this today.
Do not eat the shipping. Don't validate the incorrect view of this buyer.
Not yet. They won't be able to do a partial refund until AFTER the INR closes in the seller's favor.
@janet9988 wrote:So the OP was premature in assuming they could only refund in full. That part was missed in the OP 's original post. The OP only stated the ebay required them to refund in full.
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"I had an item returned to me for insufficient address. Now the buyer put in a "did not receive claim", relist it so the buyer eBay is telling me that I have to refund them the full amount including the shipping can repurchase it. And as a seller I would be out the shipping cost as eBay looks at that as a cost of doing business....
When did the policy change? I thought in the past if a package was sent back to sender for wrong address, it was not the sellers responsibility to do anything and eBay would back us?
I don't mind refunding the buyer for the item but not the shipping costs.... as it cost me nearly 10.00 to ship the darn thing... Is this right, do I have to refund the buyer the full amount and take a loss for their mistake?
Do sellers have any rights anymore?
Sincerely, pricedtosell "
Message 1 of 30
While the INR is opened, the seller could only issue a full refund. Ebay CS telling the OP that this was what they needed to do was wrong as I previously stated. The OP does NOT have to refund anything to this buyer unless they choose to. I have always encourages sellers in this situation to refund the buyer LESS the original shipping and the FVFs they will incur for what they keep plus the 40 cent per transaction fee. And the seller can do that after the INR closes.
The policy as I have previous explained it and shown the actual policy has been this way for many years. I think it started when we could have on line tracking. That may have been the early 2000's.
Somewhere you are misunderstanding things. Sellers do NOT have to refund anything to a buyer when the buyer gives the seller a bad address and the package could not be delivered. I would suggest you go up thread and read Kyle's post and he also links my posts that explains things in detail.
My understanding the INR was opened after the tracking showed a delivery attempt.
The OP uploaded the tracking number to the INR. What more is it that you feel they should do?
That is a new one on me, I did not know that someone had to request Ebay to step in. When mine happened a few months ago, that option never appeared. The one I had personally just closed in my favor got auto closed by Ebay a few days later. It don't remember the exact timing.
INRs are not like stale INADs. Ebay will usually auto close an INR after there is no new tracking updates in
7-10 days. INADs take more time as Ebay likes to make sure the buyer had plenty of time to comply with shipping the item back.
In post 6 the OP confirms that they uploaded the tracking to the INR.
In the first statement of their 1st post, they stated they got the package returned to them and then AFTER that the buyer filed the INR.
I don't know where the concern of yours came in at, but I hope I answered your questions.
@mam98031 wrote:The OP uploaded the tracking number to the INR. What more is it that you feel they should do?
As I said, they should ask eBay to step in when that option appears after a few days.
When clicking ask eBay to step in, they will be given a list of reasons and should choose the one that says "I shipped the item with tracking details" and in the comments box they should note the delivery attempt but the buyer provided an invalid address.
@mam98031 wrote:I don't know where the concern of yours came in at, but I hope I answered your questions.
There were no questions in my last post, nor are there any in this one. I've dealt with many INRs opened both before and after delivery - most of them opened after delivery just like the original poster's situation.
There's a difference in auto-closure when the INR is opened before a delivery attempt vs opened after a delivery attempt as outlined in my previous post. You can tag in Kyle for further clarification if you believe I am incorrect.
Hang on, I know I have a screenshot already uploaded to Community for this one. I'll find it.
Here you go, INR opened after tracking confirmed delivery, escalated by me, found in my favor:
Edit to add another reference screenshot of an INR opened after tracking confirmed delivery. This is from Feb 2024, but it shows what it looks like when the option to ask eBay to step in appears after a few days.
