Return question

[scpr1157]

I'm new to ebay and one of my first 3 sales wants to return an item as defective, the item is NOT defective and I had to use my own cash time and gas to get it delivered. I have no returns set up but with the money back guarantee it seems pointless. I want to put offer partial refund because I know there's nothing wrong with it but I'm afraid I'm just going to get negative feedback so I have no idea what to do. It doesn't seem fair to offer a full refund when I know it works and used my own money delivering it which will get returned to paypal and not my pocket, which means more wasted gas going to the atm if I need cash.

[castlemagicmemories]

I'm sorry but the MBG overrides any no returns policy, get the item you ordered or your money back.  I know you are confident the item is not defective, but possibly the item was damaged during transit.  

You don't have to be out of pocket getting an item to a buyer.  You are allowed to add expenses to the shipping cost~you don't have to list the actual shipping cost for the buyer to pay.

I'm sure this is disappointing as you are such a new seller, but don't let it get you down.  You can do this!