Return missing parts

[bernie60115]

Here is what happened. I sold a microscope for $975. The seller claimed it was damaged in shipping, Ebay issued a return label at my expense. When I got the microscope back a significant part of the stand was missing. The stand has value apart from the microscope, I estimate $250. I offered to refund the seller $725 and said that if he returned the missing part I would refund the $250. Ebay has frozen the full price and says it is investigating. Ebay also said, in effect, that in cases like this the seller should suck it up. My experience is that ebay always finds in the buyer's favor. Is there anything that I can do ? Thanks

[stuff4divas]

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@fern*wood wrote:

Lately this happens when I add to my list, but if I look at my list the name has been added even though I get the error.

BTW:  Are other sellers not aware of the protections for faulty returns?  They do work if you qualify and follow them.   This OP seems to qualify.

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@fern*wood   yes, that has happened to me as well, getting the error message, but the block is successful.

and yes, @buyselljack2016 , i do that too, copy and paste the id just to make sure there is no mistake 😃

[bernie60115]

Actually the failure in blocking was my fault. I mistook an "l" for an "i" in his user name.

[simba6]

Bummer.  That kind of fraud is not uncommon.  It's a he said, she said and in that case eBay goes with the buyer.