@musicforyoureyes wrote:I have a buyer who made a return.
Today he wants me to exchange instead of a refund. Can I do that? How? I don't see that as an option on the Resolution page. Or, did he need to make that choice when he made the return request?
Yes, but only if you set up a choice for exchange when you cratered your listing, not after the fact. Don't continue to engage this buyer, but normally without setting up the exchange option, you'd just refund, then have them rebuy.
On eBay, you cannot run your business in a sane, logical manner. It's not allowed.
