eBay

tapi-szem · ‎09-25-2018

So I sold a pair of pants for $15.50 and $4.50 shipping. Buyer received them, they did not fit, she opened a return request for fit (remorse), which was auto-accepted by Ebay.

She then waited several days to ship the item back. I got notification in the early hours of this morning that the item had been shipped back. Fine.

Well, 2 hours ago I was notified that I (!!) opened a case for this item. I did no such thing! I called and was told that this is a glitch and the case would be put on hold until the item arrives and any defect would be removed. Great! Except: now the refund due to the buyer is showing the entire amount of $20.00 because the item is now not as described (and I supposedly asked Ebay to open this case??). I cannot even issue a refund for the item price only through Paypal because the entire payment is on hold.

I called back and was told that this is not a glitch and the buyer must be issued a full refund when the item arrives. But why? Why did Ebay open this case in the first place? The buyer took her sweet time returning but shipped within 5 business days (barely). I certainly did nothing wrong. Why can't Ebay acknowledge this error and close this case so I can refund the buyer?

trinton@ebay if you could help.

tapi-szem · ‎09-29-2018

She did not. I asked her. It would have made no sense for her to open a case at that point, after she had already shipped the item back using a shipping label she paid for.

Also, the message would not say that I was the one who opened the case had that been true.

I guess we will never really know.

fern*wood · ‎09-29-2018

@tapi-szem wrote:
She did not. I asked her. It would have made no sense for her to open a case at that point, after she had already shipped the item back using a shipping label she paid for.

Also, the message would not say that I was the one who opened the case had that been true.

I guess we will never really know.

My buyer did not tell the csr she wanted to cancel her purchase from me either --- she wanted the item and repaid me. The cancellation on my account stated I had cancelled at the request of the buyer and the csr also told me that I was the one that cancelled---completely and totally wrong. So yes, the message you received could say you did it, even if you didn't.

You are right, though, that you may never know. I was never given any explanation.