eBay

bsblw · ‎03-21-2022

I sold a sealed vinyl to a buyer overseas which was shipped to them through eBay’s global shipping program. The item arrived in perfect condition and plays fine but has a factory error where the same sticker is repeated on both sides of the vinyl. Buyer is requesting a return stating the item is defective but I don’t think the issue warrants a return, especially when I am in the U.S. and the buyer is in Australia. Please let me know what you would do. Thank you.

jda15121 · ‎03-21-2022

So anytime a seller sells a sealed product they are not responsible for what is inside? Sorry, wrong.

sextons-sweet-deals · ‎03-21-2022

this is why I don't ship international! It has become too much of a fraud / scam!

Buyer put's seller in a position to either refund, offer partial refund, pay for return and never receive, or pay for return and receive junk in place of the actual product.

luckythewinner · ‎03-21-2022

@bsblw wrote:
I sold a sealed vinyl to a buyer overseas which was shipped to them through eBay’s global shipping program. The item arrived in perfect condition and plays fine but has a factory error where the same sticker is repeated on both sides of the vinyl. Buyer is requesting a return stating the item is defective but I don’t think the issue warrants a return, especially when I am in the U.S. and the buyer is in Australia. Please let me know what you would do. Thank you.

Do you mean the record label?

If so, I would take it back and sell it for 5x the price as a "rare misprint".

I just bid $40 and lost an auction for a 45 rpm single with the same label on both sides; it usually sells for under $10.

pjcdn2005 · ‎03-21-2022

When you use the gsp they refund in full if the item was damaged in shipping or if the buyer didn't receive it. If they open a return request because there is a problem with the item that wasn't caused in the shipping process then the seller is required to send them a return label or money for a return label and then refund when they have received the item back. If the item isn't worth much you can refund them without requiring a return..it's up to you. It does sound as if they are complaining about something that should be a non issue but ebay doesn't rule on things like that. If the buyer says something is wrong, they almost always side with the buyer.

Someone mentioned a $20 fee if you fight it and they rule in the buyer's favor. That is only true if the dispute is a chargeback from their credit card or PP. However,if you fight an ebay return request return and lose, you won't get your fees back and you will get an unresolved claim defect. If the defect actually makes the record worth more, you might want to mention that to the buyer as perhaps they will want to sell it on their own.

yng1998 · ‎03-21-2022

I have a description and photos on all my listings. If the customer was too lazy to look or read I shouldn't have to pay for their mistake. If I were selling a glass bowl and the customer thought it was something other than what it was, I could potentially be out $38-$39 just paying to ship it there and back. That is silly. I'm not a big box store. If you offer free returns, than yes, you have to pay for returns for any reason. With a buyer's remorse situation you don't have to pay for returns if you have it set up that way.

If you order from a catalog and you don't like it, you will likely have to pay to return it. Why should there be free this and free that expectations for online retailers.

pjcdn2005 · ‎03-21-2022

eBay doesn't force a seller to pay for return shipping if a buyer remorse reason is used in the return request. But they don't 'investigate' to see if the reason used is reasonable or true, they just expect the seller to deal with it by accepting a return or refunding the buyer. In many cases it is a situation of he said/she said so rather than have to deal with it, they assume the buyer is telling the truth. I'm not saying that I think it is a good system, but that's how it works.

772gammy · ‎03-21-2022

I've had mostly good luck with international shipping/sales. The exceptions have been Australia and Canada, so no longer ship to those countries. PIA buyers, lol

1786davycrockett · ‎03-21-2022

I agree with luckythewinner -- the OP should accept the return, then re-sell the LP as a "rare" item, and at a higher price.

The buyer may not even be aware that the only "defect" is the wrong label, and that both sides of the LP are different (and, if both sides are IDENTICAL -- WOW!!! Even MORE rare!!!)

Get that LP back into your inventory!!!

arisdisc · ‎03-21-2022

As a vinyl seller and collector for over 60 years, having the same label on both sides is a minor issue and a silly reason for a return especially considering the distance and the cost.

Is it more valuable with the error? Nah, most collectors wouldn't pay more for something minor like that.

If you ask me, this person decided that, after listening to it, the LP wasn't as good as he wanted it to be and he now has a reason to get his money back. It's just an assumption on my part, but I'd bet I'm right.

powell-memorabilia · ‎03-21-2022

Mis-labelings aren’t worth much more than a standard issue. It is a bit of a novelty for some - but mistakes are common enough that these mistakes usually add just a modest amount to a value. It is highly unlikely that the seller would come out ahead on this item. Better to issue a generous partial discount.