eBay

bsblw · ‎03-21-2022

I sold a sealed vinyl to a buyer overseas which was shipped to them through eBay’s global shipping program. The item arrived in perfect condition and plays fine but has a factory error where the same sticker is repeated on both sides of the vinyl. Buyer is requesting a return stating the item is defective but I don’t think the issue warrants a return, especially when I am in the U.S. and the buyer is in Australia. Please let me know what you would do. Thank you.

bashort · ‎03-21-2022

@bsblw wrote:
I sold a sealed vinyl to a buyer overseas which was shipped to them through eBay’s global shipping program. The item arrived in perfect condition and plays fine but has a factory error where the same sticker is repeated on both sides of the vinyl. Buyer is requesting a return stating the item is defective but I don’t think the issue warrants a return, especially when I am in the U.S. and the buyer is in Australia. Please let me know what you would do. Thank you.

The reality is that the buyer has total control over what they consider "not as described".

You will probably have to take the return unless you negotiate a partial refund

kensgiftshop · ‎03-21-2022

@bsblw

Did the listing say that it had the same sticker on both sides?

If not, it's a good return and you'll have to pay return shipping.

Have A Great Day.

fern*wood · ‎03-21-2022

It's a shame, because that probably makes it worth more.

myboardid · ‎03-21-2022

If you refuse the return, eBay will refund the buyer with YOUR money and let him keep the vinyl.

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Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.

kabilab · ‎03-21-2022

I agree with "fern." I have been dealing in vinyl since 1958 and if what is stated as a "sticker" is actually the label, the error would probably, but not absolutely, increase the value of the record.

fashunu4eeuh · ‎03-21-2022

If a buyer has opened a case citing defective merchandise, the seller has little choice but to accept the return and pay return shipping. However, i am unfamiliar with the GSP and whether or not that plays a roll in the process.

cstpos · ‎03-21-2022

@bsblwebay may have changed how they handle GSP returns, but we used to accept the return and we were only responsible for the shipping cost and return shipping cost from the ebay global shipping center in Erlanger, KY. Our refund was for the cost of the initial shipping to erlanger + the cost of the item. All the other charges (taxes, shipping to destinations, customs, etc) were calculated and collected by ebay.

As others have said, if the label was a misprint, I would think it would be worth more. Have you researched that particular record and checked if anyone else has listed the same item and if they had the same issue?

I would make sure to play both sides before you issue the refund to make sure they didn't damage it.

There is no way you could have known about the label as it was a sealed item.

Either way, I would accept the return. If you don't ebay will force it on you. They'll let the buyer keep the item and refund them completely. If you issue a full refund, you should get your seller fees back (maybe less .30). If ebay has to step in to resolve, they will also charge you a $20 dispute resolution fee.

natoman777 · ‎03-21-2022

Since it was brand new sealed I don't think you would be responsible. Also as others have said, this record is more valuable due to the error. they could resell it and make their money back and more. I personally would contact eBay. More than likely what they will do is refund them and you get to keep the money since it is global shipping program. Request a callback and talk to a live person. I would NOT suggest talking to the buyer until you talk to eBay. I have been amazed over the years when I have had situations like this with global shipping that eBay provides the refund. No reason to be giving them money or accepting a return unless its what eBay tells you to do.

natoman777 · ‎03-21-2022

I don't think this is the case in global shipping items. It hasn't been my experience.

natoman777 · ‎03-21-2022

I would not refuse the return, I would talk to eBay. If you do it all online without talking to a human the automated response is exactly what you said. Too many times we let the settings rule, when eBay can help and you won't be out the money

yng1998 · ‎03-21-2022

If I sold a vintage collectble in a sealed package, I can't garentee what the item looks like exactly. I don't know how this could be called defective. The value of it lowers as well once its opened. As long as it wasn't damaged or not playable I don't know how defective can be an argument. In this situation, I would tell them they can send it back but they would have to pay for shipping. They likely won't send it back.

yng1998 · ‎03-21-2022

We can't garratee someone's assumption about a product. If it isn't what some one assumed that is buyer's remorse. I have my listing state that with buyer's remove shipping is none refundable.