Retaliation

[pinkyhug]

I sold a ring, it got delivered and buyer claimed to have never received it. They opened a case and it was decided in my favor- I didn’t have to refund the buyer.

now 30 plus days later I get a long winded note about how I am gauging them and they are pursuing the refund via their credit card company.

i didn’t answer and reported the buyer. 
I find it terrible.

I have since started insurances on my bigger priced items. 
any advice? 
thanks!

[simba6]

Save all the messages and tracking numbers.  If a card case if opened, call your card company. They will give you a fax number to send the tracking and any other info that might help your case.  That long winded letter if it makes the buyer look like they are pulling a fast one could help.

You never know with card companies. Some refund at the drop of a hat and others you have to really fight to get an item taken off your card bill.

[m60driver]

If the buyer opened a chargeback then the dispute becomes a dispute between Ebay and the buyers credit card company.  All you can do is give Ebay the tracking details, even if Ebay already has that tracking number somewhere in their system.  Since the banks are so much larger than Ebay and the credit cards are the big money makers for the banks, the buyer will most often win the dispute as the banks will bend over backwards (well actually they make you bend over) and allow the chargeback.  Your sales are good enough to absorb a loss and insurance, well, it is really hard to collect insurance in these situations.

[pinkyhug]

Is it better if I refund them?

Or it just doesn’t matter?

The post office has made many mistakes these days !

thanks for the reply.

[lightlily_arts]

It's important that you have the shipping carrier's tracking information that shows that your ring was delivered.  If your buyer claims with their credit card company that they never received their item you will need to submit proof that it was delivered.   I actually keep copies of all my shipping labels because they show the name and address of the recipient.  It could have been stolen out of their mailbox.  Signature confirmation is only required for items at or above $750.00.   Insurance is to protect the seller in the event of loss or damage during transit.  No insurance company will pay on a lost parcel claim that shows it was delivered.  I would be prepared to fight this type of claim.

[lightlily_arts]

There isn't any point for the seller to call their card company as they aren't involved in this kind of dispute. The seller submits their information to eBay only as it's eBay that has to deal with the buyer's credit card chargeback.

[albertabrightalberta]

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@pinkyhug wrote:

Is it better if I refund them?

Or it just doesn’t matter?

The post office has made many mistakes these days !

thanks for the reply.

---

NO!! 

You have tracking that shows delivery and you already won the ebay case. 

If there's a c.c. chargeback, respond to it with tracking to show delivery, state that ebay already decided in your favor and since you followed ebay protocol, you have seller protection from ebay.

[fab_finds4u]

eBay's threshold for requiring a signature is $750.

The buyer's credit card co might say your proof is signature  delivery period no matter the amount.

[downunder-61]

In addition to the advice above regarding proof of delivery - you will not really know how to fight thisu ntil you see what type of case they open with the CCC.

If it is anything other than INR, which I think it will be as your buyer sounds like a liar, then:

You only get one shot at fighting a CCCB so make it count.

Type  all relevant information to the case into a word doc and copy and paste any photo proof - feedback, messages, correspondence  everything you can into that document. Also you should include in the document that you request the return of the item if the case is closed in buyers fabour.

Take a screen shot of the document and upload it as a jpg into the case.

[pinkyhug]

I just sense being bluffed by this buyer. Their remarks on calling the credit card company seem intended to force me to refund. I just feel bullied. Their insulting long winded replies are stressful. Maybe the thing was stolen in townhouse complex- maybe they received it and got buyer’s remorse. Seems like alot of stress over $100

 bucks. This is why i try to stick to selling small stuff. And always take returns.

Thanks for all replies.

[soh.maryl]

If there is tracking proving delivery, and the buyer opens an INR case, you just need to enter the tracking # in the case.  

[dbfolks166mt]

     If the buyer opens a chargeback with their CC company follow the advise others have given about responding to the case. You may also want to read the following seller protections regarding chargebacks.  

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293 

[m60driver]

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@pinkyhug wrote:

Is it better if I refund them?

Or it just doesn’t matter?

---

I would not refund as yet.  I would just follow Ebay's lead here and provide evidence of tracking when requested.  But don't have high expectations  of winning the dispute.

Does it matter?  Probably not to Ebay.  The money Ebay would need to fight each chargeback, regardless of merit,  is probably greater than any loss due to buyer's leaving the platform as a result of being swindled.  Don't expect Ebay to do anything above the bare minimum in your defense.  Sometimes Ebay will extend a courtesy refund to a seller in these cases.

[dbfolks166mt]

     What does matter here is whether eBay stands behind their seller protection policy regarding chargebacks. The buyer already opened an eBay case which was decided in their favor. Under the seller protection regarding chargebacks if the seller has already won the eBay case then any chargeback attempt should have the same outcome, according to their policy. 

     If it turns out otherwise I would be interested in knowing and would question why eBay is not standing behind their policy. 

[lightlily_arts]

I had a buyer harassing me over a watch he didn't receive.  I shipped to the address provided by eBay.  Apparently the buyer had moved and never updated their address with eBay or PayPal.  He had requested that his mail be held at the office, but had been delivered  by the post office to his old address anyways.  I told him that he would need to resolve it with the post office as I couldn't help him since I'm on the opposite coast.  Nonetheless he messaged me back demanding I send him a replacement or a refund.  I told him i didn't have another, and unfortunately i Had shipped to the address he had provided.  Of course, he still opened a claim which was closed in my favor.

Credit card companies cannot require sellers to request signature confirmation on items shipped for less than what is legally required, which is $750.    Depending on the amount  and the buyer's location I may still require signature confirmation especially if they live in an apartment complex.  I did that recently when a buyer purchased a fragile item that was $320 and I wanted to make sure it was handed over instead of being dropped on a porch.  I also did it for another that was $200 because it was an oversize box that I didn't want stolen from their apartment complex.