eBay

index_tech-and-media · ‎10-01-2021

Hey everyone, I have had my account here on EBay for 15 years. Never had any issues. Well now I have the biggest issue.

Months back, I had COVID-19 and was in the hospital for a few days. Proper communication was not conveyed to my colleagues (that part is mostly on me) about a batch of about 5 items that was supposed to go out which resulted in them just sitting in the back for weeks while I was away.

By the time I returned and eventually went to list more items I found that my seller level had plummeted and that’s when I found out about that “bad batch”. Ebay obviously contacted me about the performance level and said to improve it. Well since then we have returned once again to the perfect selling record for months.. yet our selling privileges have been revoked.

We have a seller rating of 100% dating back 15 years and have always had great interaction and relationships with buyers. The bad transactions can be clearly linked back and condensed to that small window I just referenced above. I contacted Ebay about it but the first agent was incredibly unhelpful and just kept copy and pasting TOS. I then spoke to a supervisor (though I doubt it) and while they were better, still they weren’t really listening and then would not refer me to anyone else claiming they were the highest point of contact.

I’m sorry for the long post.. question is, am I just absolutely sh*t out of luck? Or is there something I can do, or someone to contact?

index_tech-and-media · ‎10-04-2021

To make matters even more confusing, today I got an email saying, “congratulations you’re seller performance is back on track” and continued to inform me that I will no longer be charged a higher final value fee or have my items appear lower in the results. So at the same time they’re saying I’m permanently banned, they’re also telling me that I’ve reclaimed full seller privileges.

index_tech-and-media · ‎10-04-2021

Apparently the request I made to that “highest point of contact” to escalate the case was granted. There was a bit of a delay between the email I got and my account actually being restored but it does appear that I’ve gotten everything back despite the apparent small odds. Thanks all who chimed in and thanks to whoever looked at the case after it was escalated.

The lesson here is be persistent but not an a**hole!

dbfolks166mt · ‎10-04-2021

So glad to hear that everything worked out well for you. It seems that at times common sense prevails at eBay although it does appear to be infrequent.

trw1313 · ‎01-11-2022

How did you make this “highest point of contact” request? Phone or email?

I can't get anybody but the script readers.

ags_multi_products · ‎01-29-2023

I have had the same unfortunate incident and I still don't know what the background is, I also asked on ebay. When that happens, we get very upset. I hope ebay looks at me humanely