Reporting a Buyer: The Auction Troll...Please Help

[kjdeion21]

Hello all, 

I am sure others have had this issue... 

Can someone assist me with what to do if you have a "buyer" that is trolling your account and winning over a hundred auctions and not paying for anything and not communicating.  He had a massive order winning over 100 auctions and I waited well over the allotted time and contacted them numerous times, sending invoices and all of the above.  I was able to cancel the order today and spent time relisting everything.  I did notice however he has one another few auctions and somehow it is coming up on my end as I have to pay for shipping and it is saying he already paid for the items.  How is this even possible?  Does anyone know how I can speak to someone at eBay?  I think I have blocked this buyer...  I wonder how he was able to win the auctions after I blocked him... was it from when he bid before.  I have also looked this person up and they have a 100% rating and is showing paid.  I just want to stop this person from wasting peoples time and money.  Please help. 

KJDEION21

[itscalledapostingid]

It sounds like he was already winning some auctions before you blocked him. You probably would've needed to cancel his bids to prevent that.

[nobody*s_perfect]

Putting a member on your blocked-bidders list doesn't affect bids they have already placed.

Another thing you can do is set up the site preferences option that limits how many items a member can buy/bid on in ten days.  This will be especially helpful if he tries using a different ID. And set up the block on bidders that have gotten 2 strikes in the past year.

https://www.ebay.com/bmgt/buyerrequirements

[toysaver]

Quit offering auctions.  List with the buy it now format and require immediate payment.  It takes only a few seconds to goggle the approximate value of anything.

[mam98031]

Well STOP sending those invoices.  Every time you send one it resets the sale date.

It will be a bit of work, sorry, but the best thing you can do is just stay silent now.  96 hours and 1 minute after your last invoice you sent, CANCEL the transaction with the reason BUYER DID NOT PAY.    And yes block them, now.

A buyer can mark an item as Paid, but if you are sure they haven't paid, you can go into the transaction and click that OFF.

First clean this mess up.  Then contact Ebay and report the buyer.  Make sure your site preferences are set to the strictest rule for buyers with Non Payment strikes, which is 2 in the past 12 months.

The buyer won't be pulling this for long as he won't even be able to bid or purchase from any seller that has this setting set.  Sadly your 100 items only counts as one strike if they were in the same week [Monday through Sunday].  But if they crossed weeks like purchases some on Sunday and them more on Monday it will be 2 strikes.

However if they did this to you, they have likely done it to others.  So get that site preference set.

Get all that done, then report the buyer.

https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084

[reallynicestamps]

You can open an Unpaid Item Dispute 96 hours after the last invoice.

By sending invoices you are giving him more time  to pay.

Stop sending invoices.

Cancel his current bids.

You don't need to give a reason, eBay doesn't care, but if you are asked choose which ever you want.

Problem with buyer address is usually good.

Set up your auctions to automatically open a Cancellation after 96 hours.

Ignore all his future communications.

In future, with mass produced items like sportscards, don't auction them. Lot them in groups (Team? Player? Year?) and sell them as Fixed Price /Immediate Payment Required.

And you can't make money, or even break even unless you are getting at least ten bucks for each listing sold.

If it won't sell for that, don't list it.

[toybrats]

Stop  sending invoices. Cancel ALL of his/her bids.  Add the ID to your blocked bidder list.  This lowlife is playing with  your right to make money on ebay by bidding so many items. I would immediately contact Ebay or Ebay via Facebook and give them this clown's ID.  Tell Ebay to look at everything that he has bought and not paid. That buyer needs to be tossed off ebay permanently.    Ask ebay to see if he is also playing games with others.  

[luckythewinner]

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@kjdeion21 wrote:

I just want to stop this person from wasting peoples time and money.  Please help. 

That is not your job.  Your job is to stop him from wasting your time.  You do not get to decide what other people want or need.

You job is to file unpaid item disputes to give him non-payment strikes, and then set your buyer requirements that those nonpayment strikes prevent him from bidding on your auctions.

That way, you will also block some other people who are serial non-payers that you may not know about yet.

[epowerbargains]

This is off topic but I just had to say - mam -  I learn so much from you and I really appreciate your suggestions, wisdom and honest and direct way of offering useful information. You are a real gem and I really respect your efforts. 

[mam98031]

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@epowerbargains wrote:

This is off topic but I just had to say - mam -  I learn so much from you and I really appreciate your suggestions, wisdom and honest and direct way of offering useful information. You are a real gem and I really respect your efforts. 

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@epowerbargains 

WOW, thank you.  From my heart THANK YOU for taking the time to post this.  It isn't what I'm use to seeing and I'm very touched.  I am so happy I've been able to help you even in the smallest way.

😀  😍  💓