Report a buyer who also won other auctions???

[enortep64]

I am a seller, but not a store, so I do not have much experience with questionable sellers or buyers.

Last night, we had 10 auctions ending and a buyer won 3 of them. It appears he thinks he overpaid for one of them, AFTER winning the 3, so he began messaging me that the other bidders ran the bids up too high and I should have reported them, that my item description was not correct and now he paid too much for the actual condition and then he asked me to reduce the amount he would pay.  The truth is that our pictures are clear and close-up and you can see the exact condition he is claiming is the reason why he should not have to pay the price that he bid.  After several emails where he accused eBay and me of  being sketchy and dishonest, and me asking why he kept bidding, he finally asked me to cancel the one order.

Now I am concerned with the other two auctions - I have a bad feeling he will claim they are not as described or damaged or something.  I would like to block and report him for his nastiness and accusations and for asking me to lower the price that he bid, which would screw all the other bidders -- and I would also like to cancel the other two orders.

He has not paid and there has not been any further conversation yet this morning.

Is this the right way to handle this?

Thanks.

[greatstuff80]

Scam. Ebay auto bids only the amount you have set. That's on him, not other bidders. I'd block him, report and cancel. You may get a ding on your account but it's better than being ripped off. 

[nkmipgolf]

I agree, cancel and block, you don't need buyers like him.

[firesteel_surplus]

@enortep64 

A bit of a tough situation for you...

The problem is that if you cancel the sales that is going to be a huge defect on you.

The other problem is that I agree with you that the buyer will most likely submit at NAD back to you for a refund and then it will be hard telling what you receive back (if anything). Keep all these messages...I am assuming the buyer has been messaging you through ebay messaging, right? That way if something seriously does go wrong with the sale, and with a whole lotta luck that ebay will actually read the messages and take them into account, you will have the distinction of being one of the few ebay sellers that ebay supported on a bad sale.

The other option is just to wait it out and hope the buyer doesn't pay. Then it is on THEM and not you. If I am not mistaken, this will be a 5 day process. Four days for the buyer to pay and you can then cancel without restriction on the 5th.

I guess hope for Option 3 and see what happens.

Good luck

Mike

Firesteel Surplus

[downunder-61]

If it were me I would block him now, but also wait out the 4 days then open NPB on all 3 auctions.

Pretty unlikely he will pay anyway, so as soon as the system allows - hit him hard with three NPB strikes.

[enortep64]

Yes, I agree option 3 gives the buyer the benefit of the doubt in this case, but my concern, and the reason why I reached out to the community, is that if he does pay, we are open to more "bad things" happening and we were curious if there were any other options.  We do NOT want to assume the worst in anyone, and maybe he was just having a bad day, but if he pays and we ship, the problem could be much larger than it is now.

Thanks for the advice...

[greatstuff80]

You could try contacting ebay via their Facebook page. ( Customer service via ebay calling you have a reputation for being clueless) Copy and paste the messages he is sending. It's a policy violation to harass a seller to change things after the fact. Maybe you can get them to cancel the sales without it damaging  your account. maybe....

[jda05121]

Where do people get the idea it's a huge defect. It's only huge if you do it a lot. I have done it now and again. Hasn't hurt a bit.

[firesteel_surplus]

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@jda05121 wrote:

Where do people get the idea it's a huge defect. It's only huge if you do it a lot. I have done it now and again. Hasn't hurt a bit.

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Then I misspoke. Me personally...I take enough pride in my sales to not have to cancel a sale after the fact. Honestly...I can't even remember the last cancel I had to initiate myself other than NPB cancels. I guess I just like my ratings either at 0% or 100% depending on the column being rated.

I guess that is where we differ.

If the seller does cancel and gets hit with the defect, I guess it won't hurt me a bit.

Thanks

Mike

Firesteel Surplus

[mtgraves7984]

I am a seller, but not a store, so I do not have much experience with questionable sellers or buyers.

@enortep64 

I'd expect all kinds of problems selling the items you have, but that's just me. Good luck to you here.

[firesteel_surplus]

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@enortep64 wrote:

Yes, I agree option 3 gives the buyer the benefit of the doubt in this case, but my concern, and the reason why I reached out to the community, is that if he does pay, we are open to more "bad things" happening and we were curious if there were any other options.  We do NOT want to assume the worst in anyone, and maybe he was just having a bad day, but if he pays and we ship, the problem could be much larger than it is now.

Thanks for the advice...

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After reading through the replies, I'd probably try what @greatstuff80 suggested. Contacting ebay through their Facebook page. Don't even bother calling. You just as well spend that time talking to your wall. Or window. Or dog. Or cat.

Or if you are a gambling type of soul....wait it out and hope the buyer doesn't pay.

Mike

Firesteel Surplus

[albertabrightalberta]

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@enortep64 wrote:

Yes, I agree option 3 gives the buyer the benefit of the doubt in this case, but my concern, and the reason why I reached out to the community, is that if he does pay, we are open to more "bad things" happening and we were curious if there were any other options.  We do NOT want to assume the worst in anyone, and maybe he was just having a bad day, but if he pays and we ship, the problem could be much larger than it is now.

Thanks for the advice...

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I assume it's for several of the Pokemon items and because of the prices, you'd need s.c. for protection. 

Don't contact the buyer with further invoices. Just wait out the 4 days and let the transactions close, hopefully without payment.

[dbfolks166mt]

     This is the proverbial rock and a hard place. It kind of depends on your personal preference as to how you handle this.

     Personally I would cancel all three sales as buyer requested add the person to my BBL and report the buyer. Maybe I am just getting to old and don't want the protracted stress of having to deal with buyers like this. 

     You could ride out the 4 days and see if they actually pay, pretty obvious that they are not going to pay for the one item and even if they do I would cancel that one going back to the buyers initial request. If they pay for none of them then as others mentioned it's 3 strikes but unfortunately that doesn't mean they are out. 

     If they do pay you have a decision to make based on your risk adversity as to whether you want to follow through with this transaction. The seller risk on eBay is bad enough without the possible introduction of adverse reciprocity into the situation. 

     It is unfortunate that, at the present time, the Pokemon items do not fall under the newly established eBay authenticity program. That would have reduced your risk considerably. 

[enortep64]

Totally agree - on all points, including the getting old part!!!

I took the advice of @newlifeforoldstuff2 and reached out to eBay on the FB page. Good news, they responded in 20 minutes!!! Bad news, they responded as expected.

You definitely have the option of canceling the orders if you don't feel comfortable going through with the order. You can check on cancelations details here http://ebay.to/2EZnKgK  for more info. One thing to keep in mind though, is that while you have a built in percentage for cancelations on your seller dashboard you'll want to avoid having too many as that can impact your seller level. But we can understand those concerns for sure, and you're more than able to cancel those orders if you'd prefer to not continue with that purchase.

The percentage is the scary part, since we do not have many transactions, so 3 out of 200 will put us one away from the 2% that would move us to below standard. 

It is nice to hear that the concerns are understood, but it's honestly not much help.

[janet9988]

The buyer is making false accusations and making demands  for a cheaper price after the fact.

Report the buyer here.

make sure to include any messages from the buyer asking for a cheaper price and the false accusations.

report the buyer here.

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=1&quer...

When to report a buyer

You should only report a buyer if you think they’re violating our policies. Here are a few examples of when to report a buyer:

• The buyer is demanding something that wasn’t offered in the original listing
• You believe the buyer is making a false claim
• You believe the buyer is misusing the eBay Money Back Guarantee or the returns system
• They’ve asked you to complete a sale off eBay
• They’re abusing the bid retraction process, repeatedly bidding and then retracting bids
• They’re messaging you more than what would be considered normal, with no intention of buying the item

How to report a buyer

You can report a buyer to us by selecting the button below:

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