eBay

enortep64 · ‎01-29-2022

I am a seller, but not a store, so I do not have much experience with questionable sellers or buyers.

Last night, we had 10 auctions ending and a buyer won 3 of them. It appears he thinks he overpaid for one of them, AFTER winning the 3, so he began messaging me that the other bidders ran the bids up too high and I should have reported them, that my item description was not correct and now he paid too much for the actual condition and then he asked me to reduce the amount he would pay. The truth is that our pictures are clear and close-up and you can see the exact condition he is claiming is the reason why he should not have to pay the price that he bid. After several emails where he accused eBay and me of being sketchy and dishonest, and me asking why he kept bidding, he finally asked me to cancel the one order.

Now I am concerned with the other two auctions - I have a bad feeling he will claim they are not as described or damaged or something. I would like to block and report him for his nastiness and accusations and for asking me to lower the price that he bid, which would screw all the other bidders -- and I would also like to cancel the other two orders.

He has not paid and there has not been any further conversation yet this morning.

Is this the right way to handle this?

Thanks.

dariudaudery_0 · ‎01-29-2022

Cancel and take a defect.

If its 1000+ items you should not take risks.

ogaugeminiaturefigures · ‎01-29-2022

I bet by the looks of the items you sold it will wind up being sent to

a freight forwarding company and sent to a buyer over seas. Next

thing you know you will have a credit card charge back.

kensgiftshop · ‎01-29-2022

@enortep64 wrote:
Now I am concerned with the other two auctions - I have a bad feeling he will claim they are not as described or damaged or something.

If it's the items listed as vintage, there's a good chance they'll file an INAD, since they are not vintage.

Have a great day.

ittybitnot · ‎01-29-2022

Personally I would cancel all three sales as buyer requested add the person to my BBL and report the buyer.

@dbfolks166mt

My feelings exactly. The buyer did ask to cancel, so I would cancel them all and make use of the BBL as suggested by you and others. Trying to negotiate POST sale is not allowed per the rules posted by @janet9988 upthread. I do not see the other sales proceeding without problems.

@enortep64 You have a lot of guts to be selling such high value items in the first place. I would never attempt it, but you know your tolerance for risk and loss. There are no penalties generally for cancelling at the buyer's request, however, your buyer may cause a stink that eBay may very well ignore in light of the demands made post sale.

reallynicestamps · ‎01-29-2022

Ask him if he wants to cancel the transactions.

Then cancel the transactions and Block him.

This will not get better.

reallynicestamps · ‎01-29-2022

Note that eBay has recently introduced an automatic Cancellation for items that are Unpaid after four days /96 hours.

If you are signed up for that option, your question may be moot.

With a Seller Cancellation, the customer walks away scott-free. He can leave feedback.

With the automatic Cancellation, the deadbeat gets a Strike (as he did with seller-instigated Unpaid Item Disputes) and cannot leave feedback.

Most sellers have set up an automatic Block on bidders with Strikes. EBay also will end a buying account if the member has "too many" Strikes. EBay does not disclose what "too many" means.

What kind of feedback does this PITA leave for others?

enortep64 · ‎01-29-2022

Well, as other previous posters surmised, he is from overseas with an address here for forwarding, he has a 100% positive rating and appears to have no issues with any recent transactions, but a low number, so I don't know what to expect.

He has already paid and we have packed the items for shipment - if we hadn't had a blizzard today, I would have dropped the package at the post office already.

There will be a signature confirmation, due to the value, so I'll know when it is delivered, then I will block him.

He did state during his messages that he really wanted these two items, so I am hoping that tempers the situation, but I won't know for a while.

We do not have any more of these high value items, so we will be back to our occasional sales and all this excitement will hopefully be over.

Thanks to you and ALL for your advice and guidance - I will put up another post when this is over...

slati_2013 · ‎01-29-2022

Canceling three auctions could get you three defects and a suspension. Buyer has not paid. Chance are they will not pay. Just wait it out. Ship what they pay for and hope for the best, and of course after the transaction is complete, block the buyer.

maxine*j · ‎01-29-2022

@enortep64 wrote:
... I have a bad feeling he will claim they are not as described or damaged or something...

You'd better hope no buyers file INADs, because your "No Returns" policy means that they'll likely get to keep the cards as well the refunds they'll get. If eBay intervenes, "No Returns" is usually taken to mean you do not want the item back even though the buyer is refunded. It is a dangerous policy, and you may want to re-think it for future sales.

As for this specific situation, I don't have any advice to offer that hasn't already been offered. I hope everything works out for you.

=