Removable Neg?

[sin-n-dex]

I got a neg today (claims it was delivered to the wrong address, it was an ESE, it showed delivered, buyer never contacted me, assumed it went to the wrong place and left a neg). There was a buyer last Saturday who had the same situation (showed delivery but no letter), and it got delivered Wednesday. It's happened often the delivery happens a few days after the delivery scan.

But the buyer never contacted me for a refund or to ask me to track the package (he says you can't track it, but it shows delivered when I tracked it on Parcel App).

He's claiming it's not my fault the mail carrier brought it to the wrong place (if that actually had happened), so why the neg? Why blame the seller for something that's not within their control.

The neg isn't hurting me any at all, but it annoys me to have an undeserved neg. (If it was deserved I'd try to sort things out with the customer and not complain about the neg). I did reach out to the customer to try and help him sort out what happened to his letter. He's a low FB member which tells me he's not really familiar with things like ESE and how that all works.

Input would be welcome.

Thanks, C.

[dqdistribution]

Yes, each situation is a bit different, but let me tell you my experiences (And this is by no means of helping the customer, it's only regards to feedback removal).

I've sold a lot of DVDs, and 99% of my listings come with 'free' shipping via Media Mail. This form of delivery is slower than traditional (economy service). I've gotten negative feedback's 'never got item' 'slow shipping' and 'used media mail'.

With the link I provided I have written a 1 paragraph summary.

(Example). (Order placed on 8/4/23. Shipped on 8/5/23 with tracking number 02938402932042 which is within the stated listing handling time. Carrier delivered on 8/15/23. Buyer's negative feedback violates eBay policies as it's not truthful information. Any issues with the carrier are also outside of my control and according to eBay policy, negative feedback is unfair in this situation.

Within about 30 minutes all the negative feedbacks have been removed by the bots and without having to deal with the customer.

[simply-the-best-for-you]

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@sin-n-dex wrote:

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I have had eBay remove them every now and again, and it's like pulling teeth. I'll give him a chance to revise it and go the eBay route if that doesn't work.

C.

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@sin-n-dex  Glad it was revised.  Just so you know, this is now SUPER EASY!  Much easier than a revision request & no need to get on sketchy SM sites.   You just go to the link, type in a line or two & usually within 10 minutes the FB is gone.  I've used it 4-5x & all but one were removed & the one that wasn't was over 90 days & they don't do those.  I've also reccomended it to many people on here & almost always they come back & say it was removed right away.  

It used to be much harder, but now it literally takes under a minute & they almost always remove it.  No phone calls, no sketchy SM - just a link & a few seconds of typing! 

[duncanvr]

The neg is removable you reached out to the buyer now contact ebay and get them to take it down as it shows delivered.