Dear eBay Community,
I have been selling on eBay for almost two years now. I take great pride in ensuring that my products are shipped on time and that customer satisfaction is always my top priority. I pay close attention to all return requests and handle them with care. However, I have some significant concerns and questions regarding my Item Not As Described rate, which has been affecting my account, despite my best efforts to maintain excellent service.
I have tried reaching out to eBay's technical team, but unfortunately, I have not received a solution to this issue. Here’s the problem: I often resolve issues directly with buyers who mistakenly initiate a return. After resolving the issue, the buyer cancels the return request, but later I notice that this situation is still affecting my Service Metrics.
Additionally, there are instances where buyers initiate return requests but fail to ship the item back within the allotted time frame. The item remains with them, the return request stays open, and then the return request is closed because the buyer didn't return the item, thus not receiving a refund. As a seller, I don’t get my product back, but when I check, I find that my Service Metrics are still negatively impacted.
Another point I would like to address is regarding the "Doesn't fit" option. Returns marked as "Doesn't fit" don’t seem to affect my service metrics, but returns marked as "Doesn't fit my vehicle" do. Even if I issue a full refund or a partial refund, I still can’t avoid the impact on my metrics. This situation is affecting me negatively, and I am forced to pay an additional 5% commission on my sales due to these issues.
The fact that I have to pay an extra 5% commission for products that aren’t returned or cases that are closed in my favor feels very unfair. This not only hurts my finances but also makes it harder for me to stay competitive in the marketplace.
I understand that these rules apply to all sellers, but when I look at my sales and financial situation, it seems that eBay’s policies are more focused on extracting as much as possible from sellers, even when I am doing everything I can to resolve these issues. Despite my best efforts, I am still impacted by these situations.
I am open to discussing this further with eBay's technical team to explore possible solutions. I believe we can work together to improve eBay and protect sellers from bad actors. I would also appreciate hearing from other sellers who may have had similar experiences or who might have advice to share.
Thank you, and I wish everyone successful sales!
