Refunds

[l.linmc.avl3kqcx]

I have a lady who purchased an item from and said it did not work, but it worked when I shipped it,  I offered her $30.00 refund and told her she could keep the item.  She paid $58.00 with shipping.  She said no and I said Okay I will give you a full refund just turn down the partial refund and request a full refund.  She has done nothing since August 3rd.  What do I do?

[donsdetour · Accepted solution]

wait.

[donsdetour]

was a case opened??

[lakefor94]

If she does nothing, the case will time out when it is supposed to and eBay will refund her in full and you will get a defect on your account.

It might be wise to hit the full refund button before time for eBay to step in.

 Addendum - I take it a case was opened?

[inhawaii]

If she has done noting, you do nothing.

(If she has not opened a case.)

[l.linmc.avl3kqcx]

The case is not open.  I can not refund the money til she declines the partial refund.

[l.linmc.avl3kqcx]

No.  

[l.linmc.avl3kqcx]

There is no open case.

[skincaretreatments]

It's best practices to inform eBay about the options you offered the buyer. They will reach out to her. I believe she will have 20 days to respond. If she does not, eBay will possibly rule in your favor.

[wrong66]

There's no ruling to be made. A case has not been opened yet.