albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fab_finds4u wrote:The buyers gets all their money back but eBay keeps the .40 transaction fee that will be more than what their refund is, therefore eBay will want that transaction fee before they refund.
This means the payment comes from the method you attached for seller fees that aren't taken from the payout.
Ebay no longer keeps the 40-cent fee for a buyer-requested cancellation.
@jman0312 wrote:A better question for me to ask is do I wait till their payment is in my account to refund?, I currently have no $ in that account until their payment goes through
Cancel now and the refund will come from your bank. When the funds are released, you'll get them back into your bank account.
@12345jamesstamps wrote:It's best to wait until 'processing funds' go into 'available funds'
Refunds are taken out of 'available funds' in 5 seconds.
If you have no 'available funds' and if you do a refund you get 'negative available funds'.
I have had 'negative funds' for a few days(2)...usually after 3 days if no available funds are coming in processing funds usually eBay will take money out of your banking account.
Refund or cancel you still should wait until processing funds enter into available funds.
Amazing others couldn't answer your simple question.
No, absolutely not. That would likely cause the Op to get a defect for late shipment. This seller is a seller that is returning after 90+ days away from selling, so likely has their funds on hold.
@jman0312 wrote:?????if I don't have available funds how do I cover the refund?
Contact Ebay as I suggested in a post a few back. I would suggest via Facebook for the best results.
@jman0312 wrote:?????if I don't have available funds how do I cover the refund?
When you signed up for managed payments, you gave ebay your banking information. The bank account is the place where your payouts go and from which refunds will come when you don't have enough available funds to cover the refund.
Since your funds aren't "available" yet, your buyer's refund will be withdrawn from your bank account.
@12345jamesstamps wrote:I repeat if no 'available funds' and 'processing funds' do not go into 'available funds' after 3 days it the refund come from the seller's banking account.
Seller wasn't talking about a defect or if hasn't sold in a while...seller wanted to know where money comes from and when.
And I see no talk in post about a late shipment...it's a refund
But if the refund isn't issued and the item isn't shipped within the seller's handling time, the seller gets a late shipping ding.
There's no reason to postpone accepting the cancellation request.
@12345jamesstamps wrote:I repeat if no 'available funds' and 'processing funds' do not go into 'available funds' after 3 days it the refund come from the seller's banking account.
Seller wasn't talking about a defect or if hasn't sold in a while...seller wanted to know where money comes from and when.
And I see no talk in post about a late shipment...it's a refund.
I understand what info the OP is looking for. Part of your post said "It's best to wait until 'processing funds' go into 'available funds' ". This seller likely doesn't have that option since their funds are likely on hold.
You weren't taking into consideration that it is likely the OP's funds are on hold, which makes a difference. And waiting to refund can cause a Dinged for a late shipment, depending on the seller's handling time. Whether you want to recognize that or not. It can happen.
@12345jamesstamps wrote:Having no money in seller bank account and getting over draw fees is probably more important than a 'ding'.
I get one business day in an overdraft...which are expensive.
It is Saturday and seller has a chance to make sure money is in bank account to cover the refund.
Seller does not sell a lot which you stated...I think overdraft fees are more important than a 'ding'.
"Is any of $ taken from my bank or just there payment upon refunding?"...this is the question
Bank fees is an important thing to consider. Not one that has been brought up on the thread, but an important one.
I've recommended that the OP contact Ebay and see if they can get the funds released so they can easily just refund the buyer. That is likely the easiest way to fix the issue. Hopefully Ebay will work with the seller as they can see that the buyer has asked for the refund.
