Refunding

[jman0312]

Just had a sale, 1 hour later they requested a refund with reason being accidental purchase. I want to refund since its not shipped. Is any of my $ taken from my bank or just there payment upon refunding?

[lakefor94]

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@kensgiftshop wrote:

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@jman0312 wrote:

?????if I don't have available funds how do I cover the refund?

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You have to add a credit/debit card to cover the refund or they'll take it from your checking account.

While the buyers payment is on hold because you're a new seller, you can't do nothing with them.

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@jman0312. This ^^^^^^^^

Reading thru the thread and someone finally mentioned it.

As a regular seller, I have a credit card attached to my account for when a refund needs processing and I just had a payout, thus no funds available. Could also be for my Store fees or a shipping label, etc. If I come up a nickel short for anything they put it on the card.

Makes it easy peasy for keeping things rolling.

Just a suggestion, I do realize you are not a avid seller.

[12345jamesstamps]

Sometimes, don't get mad but sometimes I can't understand your questions to me instead of the question from a post.

If a seller has no money to cover debit-banking account for the refund...thus getting overdrawn...seller can deposit money into the account to cover refund like in a quick timeframe.

Not everyone who sells here is a millionaire...

Of course, this is a seller who doesn't sell every month...thus the outcome and the question...read just the question...

When a buyer makes a MISTAKE...why make the buyer wait?

Because it's not the seller's mistake.

Instead of us helping the person on the post here...key word...'help'...you are questioning me.

[kensgiftshop]

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@12345jamesstamps wrote:

Sometimes, don't get mad but sometimes I can't understand your questions to me instead of the question from a post.

If a seller has no money to cover debit-banking account for the refund...thus getting overdrawn...seller can deposit money into the account to cover refund like in a quick timeframe.

Not everyone who sells here is a millionaire...

Of course, this is a seller who doesn't sell every month...thus the outcome and the question...read just the question...

When a buyer makes a MISTAKE...why make the buyer wait?

Because it's not the seller's mistake.

Instead of us helping the person on the post here...key word...'help'...you are questioning me.

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The OP hasn't sold in awhile, so their funds might be held for 30 days.

There's no reason to make the buyer wait until the hold is released to refund the buyer.

You say wait until the funds are avaliable to refund.

If they hold the funds for 30 days, it'll be awhile before the funds are avaliable to use to refund.

[12345jamesstamps]

"There's no reason to make the buyer wait until the hold is released to refund the buyer.'

IF the seller can make a deposit with real money in his/her banking account to cover the refund before a not enough funds in the account to cover the refund than I say it is OK to wait to refund for a day or two days.

A day or two can make a difference from cash overdrawn on an account.

[janet9988]

The sad part is ebay is earning interest on your money the whole time that it is on hold.

You have to be the one to suffer the loss when ebay could just reverse the whole charge to the buyer.

[mam98031]

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@janet9988 wrote:

The sad part is ebay is earning interest on your money the whole time that it is on hold.

You have to be the one to suffer the loss when ebay could just reverse the whole charge to the buyer.

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I know you keep saying this, but that isn't the motivation for holding funds on new seller or those returning after 90+ days away.  It is a Security thing.  As I've explained before, Ebay had this policy long before they started earning interest on money held as that was a recent change for Ebay.