Trust me I am fustrated as well by packages taking so long to get to the customers. It is a tough situation.
Ebay is trying to keep buyers happy as well. You buy something for Christams and you still have not received it after christmas. Of course they are going to contact Ebay for their money back. And yes sometimes Ebay does give it to them. I have also had this happen. And then to make things worse. You see that the package ends up getting delivered to the customer. Yes if the customer is a good person they would contact you and give you a chance to send them a label to get your item back. But most of the time they dont. I think at times they believe they deserve the free item because they had to wait. At least thats what they convince themslves of. They seem to forget we are just like them and are just people trying to make a living and are not trying to take advantage of them as well. In all of this I am not sure who is to blame for all of this USPS deliverey nightmare.
Is it really Ebay's fault. Probably not. What do we want them to do. Tell all buyers if you dont get your item your out of luck. NO. Is it our fault for shipping items when we knew it was going to take a while. No. I think at this point its just the way things are. We just try to keep reassuring customers that we are working on the post office to find their items. We keep communicating with the customers becuase thats what angers them the most when we ignore them. And above all be nice and polite to the Ebay staff when woring with them on not arriving cases. How much would we want to help someone yelling at them. I have been selling on Ebay for twenty years and hope to for many more. I dont wnat every day to be a struggle to list. Sometimes we just have to accept what we cant change and move on. Hope everything works out for you.
