Refund of fees on returns

[jeannicho22]

BTW, are you aware that after May 7th you will no longer get any of your Paypal fees back when you refund?  This means that Paypal will keep both the $.30 AND the 2.9% you originally paid to process the payment through Paypal

[mam98031]

---

@myjunqueyourtreasure wrote:

---

@atikovi wrote:

---

@mam98031 wrote:

---

Cancellations at the request of a buyer if a payment is involved.  Ouch for the seller.  

---

Agree to the cancellation on the condition the buyer covers the Paypal fees.

---

Except there's no way to enforce that.

---

I think you misunderstand.  Those talking about this are not saying that a seller needs to do this, they are saying that Ebay SHOULD allow us to do this.

[myjunqueyourtreasure]

Well I've always thought they 'should' allow us to refund all but the .30 PP fee when a buyer cancels after payment.

[mam98031]

---

@myjunqueyourtreasure wrote:
Well I've always thought they 'should' allow us to refund all but the .30 PP fee when a buyer cancels after payment.

---

I know that many sellers felt that for.  Speaking for myself only, I was and have been willing to eat that.  But I am not so likely to be so forgiving with this new change.  

For example I had a buyer purchase an item for almost $70 this evening.  Within in about a minute they requested a cancellation.  For right now it will only cost me my time plus 30 cents.  But come May I would lose $2.33.  In an of itself, still not a big deal, but times that my these buyers that frequently ask for cancellation, it is going to get expensive.

I know I'm preaching to the choir.  LOL

[bigdeals.etc]

Let's not forget this is also more ammo for the malicious competition to mess with you if they please. It'll hit you that much harder when they buy, SNAD return, make you lose outgoing/incoming shipping, leave negative, AND make you lose PayPal fees.

[atikovi]

---

@myjunqueyourtreasure wrote:

---

@atikovi wrote:

---

@mam98031 wrote:

---

Cancellations at the request of a buyer if a payment is involved.  Ouch for the seller.  

---

Agree to the cancellation on the condition the buyer covers the Paypal fees.

---

Except there's no way to enforce that.

---

Well, you could always decline the buyers cancellation request if they decline your request for the Paypal fees.

[atikovi]

---

@mam98031 wrote:

---

For example I had a buyer purchase an item for almost $70 this evening.  Within in about a minute they requested a cancellation.  For right now it will only cost me my time plus 30 cents.  But come May I would lose $2.33.  In an of itself, still not a big deal,

---

Maybe not to you, but you read here posts about sellers getting hysterical when faced with a measly 10 cent postage increase.

[fern*wood]

---

@mam98031 wrote:

---

I know that many sellers felt that for.  Speaking for myself only, I was and have been willing to eat that.  But I am not so likely to be so forgiving with this new change.  

For example I had a buyer purchase an item for almost $70 this evening.  Within in about a minute they requested a cancellation.  For right now it will only cost me my time plus 30 cents.  But come May I would lose $2.33.  In an of itself, still not a big deal, but times that my these buyers that frequently ask for cancellation, it is going to get expensive.

I know I'm preaching to the choir.  LOL

---

I just looked up my refund total for last year to see what this change would have cost me, and it was sobering.  Just another hit to the bottom line for sure. 

[mam98031]

---

@bigdeals.etc wrote:

Let's not forget this is also more ammo for the malicious competition to mess with you if they please. It'll hit you that much harder when they buy, SNAD return, make you lose outgoing/incoming shipping, leave negative, AND make you lose PayPal fees.

---

I have no experience with "malicious competition".  So I can't assist with that.  Other than to say, report them to Ebay each and every time.

[mam98031]

---

@atikovi wrote:

---

@myjunqueyourtreasure wrote:

---

@atikovi wrote:

---

@mam98031 wrote:

---

Cancellations at the request of a buyer if a payment is involved.  Ouch for the seller.  

---

Agree to the cancellation on the condition the buyer covers the Paypal fees.

---

Except there's no way to enforce that.

---

Well, you could always decline the buyers cancellation request if they decline your request for the Paypal fees.

---

Well yes, of course.  But then you are likely to have to deal with a return that you need to pay return shipping for.  It usually isn't in the sellers best interest to refuse a cancellation if you haven't shipped.

[jeannicho22]

---

@m60driver wrote:

This is common practice with payment processors. What is exceptional, and this is not new, is the ridiculously high percentage and fee that Paypal takes compared to other payment processors.  Those sky high rates might have made sense decades ago when Paypal was the only convenient online money handler.   The high rates no longer are justified.

There are probably a combination of factors at work here.  Clearly this indicates that online returns are growing and hitting Paypal's bottom line.  And it seems Paypal is already trying to compensate from potential lost income once Ebay implements its other payment system.  So we can add Paypal to the list, along with Ebay, of companies that will probably be gone in about 10 more years.

---

As I posted in another thread, this is A practice with payment processors and merchants can negotiate their fees with the payment processor.  Personally I think it is possible there was a "back door" negotiation between eBay and PayPal to transition eBay members into the managed payments.  Yes, I do know they are separate companies and yes, I know publicly PayPal is ticked about being excluded in the early trials.

I personally do not think that PayPal is going anywhere.  I do A LOT of shopping on line, and other than Amazon, every website I order from uses PayPal as their payment processor and this includes my own website.

https://community.ebay.com/t5/Selling/Paypal-Changes-Announced-4-2-19/m-p/29673882#M1397724

Per my other post:

It isn't standard practice, but A practice.  This is something the vendor negotiates with their payment processor.  Some payment processors actually charge an additional refund processing charge while others return most of the transaction fee back to the vendor.  PayPal has apparently decided it is in their best interest to be on the side that keep the entire transaction fee but doesn't charge a refund transaction fee, my guess is that will be next.  Years ago Paypal did not even retain the $.30 fix part of the fee.

https://www.quora.com/How-are-credit-card-processing-fees-handled-upon-a-product-return

[jeannicho22]

---

@epartshighway wrote:

Wow, just wow.  

Well, starting this summer all cancellation requests will now be denied due to this.  Another great move by ebay and paypal!  The hits keep coming.  Unbelilevable.

---

In spite of how we all feel about this, if you start denying all cancellations this summer, I give your business to the beginning of next year to fail.  What you do not seem to understand is that a motivated buyer will find a way to get out of a sale, and most of those ways will cost you more money than you originally took in.  

I believe in another thread you stated that you have a 55% return rate... I'm changing my statement about to predict that you may not make it until the beginning of next year.  BTW, this is NOT a personal attack but a simple A + B =C.  Please don't shoot the messenger.  

[jeannicho22]

---

@epartshighway wrote:

This policy will result in another loss for the ebay buyer.  I'm happy to issue cancellation refunds if requested in the first 48 hours, mistakes happen.  But paypal just forced me to end that practice.  Bravo 

---

Hmmmmm

It will not result in another loss for the eBay buyer.

[mam98031]

@jeannicho22 

Ebay is still under contract with PP and will be for a couple more years.  A "back door" agreement isn't really needed, at least I don't think so.  Ebay isn't getting rid of PP because they can't, by contract.  But even if they were to desire this, I think they are very much aware that PP is a vital part of the community.  Ebay knows that buyers prefer PP.  And if Ebay wants to grow MP, they have to offer buyers the PP option.  Not only because buyer's want it but because the contract between the two company specifically states what percentage of sales can be processed outside of PP and what can't.

[jeannicho22]

---

@3eyedfishcatcher wrote:

If you properly describe the item and its condition it should be no issue.

---

I'm sorry but I do disagree.  I've been selling on eBay for over 12 years with almost 70,000 transaction on eBay under my belt and am not a complacent seller.  I mention this because I cringe when I see someone post on the board stating they've been selling on eBay for 12 years and haven't changed anything and suddenly there are problems.  Sellers have to make changes to evolve with the venue and ecommerce.

The very first line of my listings is the size of the item.  The second line of my listings is a very detailed description of the item including material and uses.  I also utilize the item specifics for size, material, limitations, etc.  If only I had but one nickel for every time I got the question.... How large is this item. 

I also get requests for immediate cancellations with the comment.... Sorry, didn't read the listing and didn't realize the BLANK was this material.  Buyers look at the pretty pictures and then hit the buy button. 

Occasionally I get a request for return because the item is not what the buyer "thought it was" but rather what was described.  My descriptions are complete and iron clad enough that a neutral of negative on my account usually has a life of about 10 minutes after I see it.

No, the act of merely properly describing an item and its condition will not protect you from  having to do refunds.

[jeannicho22]

@mam98031 

I am aware of the contractual agreement between eBay and PayPal that will continue.  The timing is just suspect since PayPal is not part of the "soft opening" of eBay's managed payments.  You've seen yourself that a number of posters have stated they will be looking to get into eBay's managed payments as a result of this money grab on PayPal's part going into affect May 7th.

BTW, when PayPal does become part of eBay's managed payments and all PayPal funds will go into eBay's PayPal account, how long do you think that eBay will bear the cost of transaction fee on returns?  My guess is not long at all.