Refund issue

[pacoo-9161]

Hey everyone,

How do I go about denying a refund? Customer bought a product from me and  they want a refund because the package isn't perfect. I showed the imperfections in the photos. I don't think they deserve a refund. The money is already spent. Maybe I'm wrong but I think I should be able to deny it.

[pacoo-9161]

I wish I would have known that. I really thought it would be simple exchange.

[pacoo-9161]

No I didn't 

[aproudparent2010]

Ouch!! Even with tracking that shows delivered you would lose a case and have to give 100% refund if buyer would open an INR case.

On orders over $750 you need Signature Confirmation or you will have to give refund if buyer opens a case.

[pacoo-9161]

I'm absolutely devastated. I was just trying to do something to help my elderly aunt out with selling a few cars. Thank you for your response..

[pjcdn2005]

If there is damage on the packaging or on a product when you list it, you ahould mention that in the description area as people buying on their phones may not notice the damage. For some items you might want to put it on the title as well.

[dryophelia]

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@pacoo-9161 wrote:

Thank you for the response. I'm so upset I didn't know this prior to selling on ebay. I'm helping my aunt sell my late uncles collection. 

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How are you handling the taxes? Is the account in your name/SSN or your aunt’s?

[aproudparent2010]

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@pacoo-9161 wrote:

I'm absolutely devastated. I was just trying to do something to help my elderly aunt out with selling a few cars. Thank you for your response..

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No problem.

I've been a seller for close to 20 years  on another account so I kind of know my way around. As someone else mentioned above buyers have 30 days to open case with eBay and 180 days (6 months) with credit card

[a_c_green]

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@pacoo-9161 wrote:

No I didn't 

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I've read this whole discussion thread so far... I would say that you definitely need to ask the buyer to return the car for a full refund. This means no haggling or getting into the weeds over a partial refund for some perceived damage that you say was shown in the listing. (Which sale was it?)

Also (and I know it's a little off-topic for this particular problem since it wasn't involving the $1000+ item, but) as noted, you must add Signature Confirmation when shipping any sale of $750 or more, as that is required by eBay to maintain your seller protection against an Item Not Received dispute. (Below $750, you get the same INR protection from standard Delivery Confirmation tracking for free.)

Never ship to any address other than the one you receive with the payment. (Be aware of address redirection scams that you may receive from other users. You only discuss the sale with the ID of the buyer himself.) Changing the Ship To: address to a different City or ZIP will void your protection against an Item Not Received dispute.

[pacoo-9161]

Thank you for your response. I wish I would have done that. I really do.

[a_c_green]

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@pacoo-9161 wrote:

I'm absolutely devastated. I was just trying to do something to help my elderly aunt out with selling a few cars.

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Okay, hang in there. The worst has not happened yet, anyway. Right now you just have one refund request from one buyer, and it might be an entirely reasonable return from an honest person who will return the car as it was received.

On a brighter note, you have also successfully found the Selling forum where there are lots of experienced sellers. Too often we hear from new sellers after Something Bad has happened, and right now you're still early into the return process. Just keep us informed about how things are going.

[reallynicestamps]

@pacoo-9161 

I'm helping my aunt sell my late uncles collection.

Your aunt inherited her husband's estate?

You are selling for her and putting the money in your aunt's account?

Is this account in your name or your aunt's name?

Because you are required to report all your income and eBay will be reporting the income from those sales.

You may find various threads about whether eBay reports at $600 or $20,000, and when you get the appropriate paperwork, but the point is:

If your name is on the account selling the collection, the gross income from that account will be considered part of your income.

And after all your costs (fees shipping packaging insurance returns) are deducted your income tax will be based on the net.

So.

If the cars are being sold on an account in your name, stop right now.

Open a new account in your aunt's name with her banking information on it.

She gets the money. She pays the taxes.

If you are doing the labour, she can pay you an honourarium or a fee or a percentage, whatever you want to call it, but don't put yourself in the position of paying her income taxes.