mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@satokazuki wrote:Wow...that really screw up the whole refund system and make it super inconvenient!!
Inconvenient for sellers, but certainly not buyers. Just a tidbit we all need to know and understand. I do think Ebay could have done a better job about explaining this process to sellers instead of letting most of us find out by stumbling around and having issues we don't understand.
@earlyant-77 wrote:
@buzzapparel wrote:I tried to make several refunds recently and it simply says “something went wrong try again”. It seems now you must have the refund amount in your PayPal account at all times. They aren’t even withdrawing from your bank account anymore. This means I must keep thousands of extra dollars in my PayPal account at all times.
What happens if you don't choose to have a PP cash account? Wouldn't it come straight from your linked back account or CC or whatever your backup source is?
Most sellers should have a PP business account. PP Cash Accounts are for personal Ebay accounts. Sellers should have Business Accounts.
@itwasall4u wrote:I have a question. After you add funds to the paypal account, how long does it take for ebay to refund payment from the paypal account back to the buyer?
Have you authorized the refund? Did you try and process a refund but because you didn't have funds in your account, you couldn't process it?
Do you have an open Return Request or other claim in Ebay that you are trying to process the refund for?
@itwasall4u wrote:
I mean the buyer wanted the refund.
OK. Go to your buyer's payment in your PP account. Click on it and go into the details of that transaction. At the top of the details, if a refund had been processed, it will note it there. If it isn't there, then you can still refund your buyer. Look a little further down on the screen.
You will see the Payment Details.
At the bottom of that list of details are the words "issue a refund" in blue words. Click on that.
Now be careful on this next screen and fill in the appropriate amounts in the correct boxes. Then process the refund.
@psbyunet wrote:The problem is, PayPal takes days to get funds transferred from my bank to my PP account. So the transaction is held in limbo that whole time. Meanwhile, the buyer is getting anxious and potentially causing loss of future business.
This is a terrible policy by PayPal and ebay.
It isn't Ebay. They have nothing to do with how fast PP transfers money. This is all on PP.
@psbyunet wrote:Yes, that’s good advice. But still ridiculous that PP is not refunding fees.
I opened a complaint against PayPal on CFPB (complaint ID 200421-4948691).
I encourage everyone else to do the same. This is an unfair, terrible practice by PayPal/eBay (same parent company).
While I don't like this practice by PP any better than anyone else does, they aren't doing anything wrong. They did provide a service, which is what they do, so they got paid for services rendered.
NOPE. Ebay and PP are two separate companies since June of 2015. They do NOT have the "same parent company".
