Receiving an offer from international buyer when I've disable the option?

[warmsignal21]

I choose not to ship outside of the US, but I've received an offer from a UK buyer. The complete address is showing up in the offer, and it's UK based. I have all international locations disabled in shipping, so how is the buyer able to send this offer?

[itscalledapostingid]

Looks like you're enrolled in eBay International Shipping.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

That's the program where you ship to ebay International Shipping hub in the US and ebay takes it from there.

[warmsignal21]

If this is true, it's not indicating to me at all what the cost of shipping will be for me to send it to the hub. My item offers free shipping, but it was intended for domestic buyers. It's only indicating his UK address, and there is no mention of a domestic address in the offer.

[marnotom!]

If you're offering free domestic shipping, that's what you'll charge for shipping the item to the eIS hub.  Your buyer will pay eBay for shipping the item from the hub to the UK.  You'll never see that part of the payment.

My guess is that the buyer's domestic shipping address is showing up here because nobody bothered to modify the website coding to indicate or remind sellers that they would be using eIS for the sale.

[itscalledapostingid]

With the "eBay International Shipping" program you would only be shipping to the ebay shipping hub in the US (you're only responsible for the domestic shipping. You would have nothing to do with the international part of the shipping.)

[reallynicestamps]

While the buyer may have a US freight forwarder, you can accept, reject, or ignore the Offer.

"I regret that at this time we are not shipping to overseas customers.Thank you for your interest."

Note however that with eIS, US based sellers have more protection shipping overseas than they do shipping within the lower 48 states.

[mam98031]

@warmsignal21 

You should really spend a little time reading the policy page so that you are aware of how EIS works and the protections you get.  It is a very good program.

Feel free to come back and ask for advice on what to do.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

https://pages.ebay.com/internationalshippingprogram/seller/terms/

[dbfolks166mt]

If this is true, it's not indicating to me at all what the cost of shipping will be for me to send it to the hub. My item offers free shipping, but it was intended for domestic buyers. It's only indicating his UK address, and there is no mention of a domestic address in the offer.

     Of the two items you have listed neither is offering free shipping. What I see on both listings is $3.50 shipping cost via media mail as shown below. As crazystuff4sale noted you are enrolled in the EIS program so international buyers see your listings along with the total shipping cost as shown below. For the UK buyer note that that $18.50 they will pay in shipping includes your $3.50 in shipping to get it to the international hub. 

For the Domestic buyer.

For the UK buyer.

[warmsignal21]

To be honest, I have no clue what's going on right now. The reason you didn't see that item is because it sold, it sold to the same UK buyer, but now they have provided a USA based-address for me to ship to, and they've paid me a sum for shipping when it was listed as a free-shipping item.

Yesterday, they sent me an offer with free shipping to sell to this buyer. Now they've paid in full with shipping, and I changed nothing from yesterday on the listing. I don't know if it's just showing me the shipping cost they paid the hub, but isn't for me to use? I don't know. All that I know is that I didn't think I enabled this option in the first place for international buyers.

[monica-sells]

The international buyers is by default...you would need to 'opt-out' (although I would not based on the success this program seems to be having)

What does your Seller Hub tell you to do? (under Awaiting Shipment)

The print shipping label would show a US address (for the hub) and the amount you should pay (based on how you setup your domestic shipping)

The amount you pay would be the same as sending domestic to the hub (your "free shipping"). You STILL pay for that part just as though it was sold in the states.

It is not really that complicated, just think it through.......

(it's as if ebay bought your item and the hub is the address)

[dbfolks166mt]

To be honest, I have no clue what's going on right now. The reason you didn't see that item is because it sold, it sold to the same UK buyer, but now they have provided a USA based-address for me to ship to, and they've paid me a sum for shipping when it was listed as a free-shipping item.

Yesterday, they sent me an offer with free shipping to sell to this buyer. Now they've paid in full with shipping, and I changed nothing from yesterday on the listing. I don't know if it's just showing me the shipping cost they paid the hub, but isn't for me to use? I don't know. All that I know is that I didn't think I enabled this option in the first place for international buyers.

     OK I am going to assume the item you are talking about is the one listed below. The shipping cost you see is what the EIS program is collecting from the buyer to cover the cost of the shipping from the hub to the buyers international location. The buyer did not pay you any shipping cost to ship the item from your location to the EIS hub, probably in Illinois. 

     You can opt out of the EIS program in your seller settings but I am not sure why you would want to it provides virtually unlimited seller protections including chargebacks, but if you wish to just opt out in your seller settings under your shipping preferences. 

[warmsignal21]

So, this shipping charge the buyer paid, does eBay count that against my final value fee?

[robbie31415]

No

You only pay the fee on your total.

The program also doesn't charge you the 1.65% international fee.

You just ship to the domestic hub in Illinois.

Ebay will cover returns and if it gets lost on its international journey.

It's literally the safest sales on eBay right now.

I wish all my sales could be EIS.

[mam98031]

We can not opt out of shipping to an International buyer that has a US primary ship to address.  There is no block available to us for that.

[mam98031]

---

@warmsignal21 wrote:

So, this shipping charge the buyer paid, does eBay count that against my final value fee?

---

Sellers are NEVER EVER charged a FVF on money that did NOT go through their Managed Payment account.

FYI you also SAVED the 1.65% international fee when you are in EIS.  One of the perks of the program.  Did you happen to read through the links I posted in an earlier post on the program?  There is information in there you should learn.  It is a very good program for sellers.