eBay

liawrig.nq8rdwqa3 · ‎07-01-2023

I never had this happen before and it seems I'm banned from listing anymore even though I have 250 free listings according to Seller hub. I went to list and got a message that I reached my total sales limit and to request more

Then I went through screens to verify my identity, but oops! Guess what? I'm below standard and therefore cannot list again until account is brought up to standard. This never ever happened before, so I guess Ebay is being the strict Evil Step Mother? I don't have a store and I've been below standard for months and months, so why is this happening now?

liawrig.nq8rdwqa3 · ‎07-01-2023

Here's more. Does anybody know how long I have to sit this out?

I can understand if I had a store and had below standards. But EB is operating like it's 1980. There are reasons for not having high sales and it's beyond our control; such as the economy.

fern*wood · ‎07-01-2023

That's a lot of defects. What you are getting defects for?

liawrig.nq8rdwqa3 · ‎07-01-2023

It looks like I'll be re-eval'd July 20. You know, I need a break from Ebay anyway. So that's OK with me. It's been quite tiring to list and relist and worry about limits. (I have a 2nd account). But it's hilarious that EB still judges our accounts by how much we sell, when it's the economy that dictates a lot of what sells. No one has control over how & why consumers buy.

NO other sites takes this drastic turn. NOT even AMZ.

BTW, has anyone noticed that EB has a LIVE auction site?

powell-memorabilia · ‎07-01-2023

The issue isn’t how much you sell - below standard has nothing to do with your item count. Actually, eBay is more forgiving with smaller sellers - one defect on two transactions is much better than 50 on 100.

sitting it out might work, or it might make it worse. Depends on when the defects came up. If they were 11 months ago, they will fall off. If they were one month ago, you’ll have to perform well for the next year to bring up those numbers. Do nothing, and your good transactions will fall off and raise that defect rate.

ebooksdiva · ‎07-01-2023

The transaction defect rate is for canceling orders for being out of stock. In order to get rid of that defect is to ensure you have the inventory you are selling on hand. Double check that you have the items you are selling before listing. Do not cancel for out of stock this can be detrimental to your seller account.

Monitoring and improving your seller performance | eBay

mybigsale · ‎07-01-2023

Your problem is bigger than your seller Limits.

If you wish to continue selling on eBay you need to raise your seller level or possibly face being permanently banned from eBay selling.

All sellers should monitor and understand their defect rates and seller level and not allow your seller level to drop. How? It's all about the numbers. Look at your numbers (defects) and see what needs to be done to get back to "Above Standard" selling level.

It doesn't just happen. Some months it takes hard work to meet eBays standards.

"Guess what? I'm below standard" - @liawrig.nq8rdwqa3

Sorry. There is no guessing involved. From the screenshot you sent, you have been below standard, your current evaluation is below standard, and eBay shows if your numbers (defect ratios) stay the same your next evaluation is below standard.

Time for action was months ago when your seller level was at risk of dropping to Below Standard. eBay has a set of rules and standards. I don't agree with all of them. I am using eBay's platform, so I do follow all of them. You can still do it, it's just much harder the longer you wait and don't correct what is causing defects.

1. You need to look at your defect levels and see what number you need to be at to raise your seller level to above standard.

2. You need to make a plan to get your seller level back to "Above Standard".

Good luck!

nobody*s_perfect · ‎07-01-2023

@liawrig.nq8rdwqa3 wrote:
Here's more. Does anybody know how long I have to sit this out?

I can understand if I had a store and had below standards. But EB is operating like it's 1980. There are reasons for not having high sales and it's beyond our control; such as the economy.

Wow, 4.4% is a spectacular defect rate. Do you understand that you're Below Standard because of the 8 defects, NOT because of how many items you've sold? Those 8 defects would put you at Below Standard even if you had 400 transactions, because the threshold is 2%. Or are you saying that you would have gotten away with those 8 defects if you had sold more items, so the math worked out in your favor?

You might not have any control over how many items you sell, but do have control over whatever caused those defects; probably canceling transactions for being out of stock. You admit that "I've been below standard for months and months, so why is this happening now?" Well, eBay has given you "months and months" to get your act together to stop getting defects, and they have apparently lost patience with you. eBay takes action to reduce the number of eBay transactions that end in seller defects because they hate to have disappointed buyers.

As for how long you have to sit this out: Until your defect rate is below 2%, based on sales and/or on older defects timing out of eBay's calculations.

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

lacemaker3 · ‎07-01-2023

@liawrig.nq8rdwqa3,

In addition to not being able to start new listings, it looks like eBay has ended a bunch of your fixed-price listings today (46 ended early so far, from what I can see) rather than letting them continue as good-til-canceled. Some were started last month, June 1, and some were started in earlier months. This is probably going to continue.

eBay is quite serious about not enabling sellers who disappoint customers too often.

Since eBay has started ending your listings early, in an attempt to limit the damage, that suggests that your performance has been getting worse, not improving. If that's the case, then if you stop selling now, the chances are that your performance rating will continue to drop, because you had more good sales a year ago that are not being included anymore as they age off, and you aren't getting enough good sales now to replace them.

It's all about percentages, not the absolute number of sales, but in order to recover, you have to get your number of good sales up so your percentage will be able to improve as well. Yes, this will be difficult if you can't post listings (and your existing listings are not renewing), but you may have dug yourself in too deep to get out.

luckythewinner · ‎07-01-2023

@liawrig.nq8rdwqa3 wrote:
It looks like I'll be re-eval'd July 20. You know, I need a break from Ebay anyway. So that's OK with me. It's been quite tiring to list and relist and worry about limits. (I have a 2nd account). But it's hilarious that EB still judges our accounts by how much we sell, when it's the economy that dictates a lot of what sells. No one has control over how & why consumers buy.
NO other sites takes this drastic turn. NOT even AMZ.
BTW, has anyone noticed that EB has a LIVE auction site?

In order to be above standard, you need to get that transaction defect rate down to 2%.

That means you need to essentially DOUBLE your sales without any more defects.

That is impossible if you stop selling, and extremely hard if you continue.

Your ability to sell on eBay in the future is hanging by a thread.

lacemaker3 · ‎07-01-2023

@liawrig.nq8rdwqa3 wrote:
Here's more. Does anybody know how long I have to sit this out?

I can understand if I had a store and had below standards. But EB is operating like it's 1980. There are reasons for not having high sales and it's beyond our control; such as the economy.

@liawrig.nq8rdwqa3, nobody here can answer that question with certainty, because we don't have access to your account.

However, some of the defects will be associated with the transactions you got negative feedbacks for in the past year. According to Terapeak, one of those transactions was for a sale on Mar 11, 2023, and the other sale was on either Oct 24, 2022 or Dec 1, 2022.

You had 8 transactions with defects, and some of them might have been earlier than those two. If you can hold on until the earliest transaction is a year old, then that defect will not be included in the evaluation anymore, and your defect rate will start to go down.

buyselljack2016 · ‎07-01-2023

It looks like I'll be re-eval'd July 20. You know, I need a break from Ebay anyway. So that's OK with me. It's been quite tiring to list and relist and worry about limits. (I have a 2nd account).

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Not sure if it applies in this situation, but in most instances................................... if one account goes down in flames, any associated accounts go down as well.

fern*wood · ‎07-01-2023

@liawrig.nq8rdwqa3 wrote:

That doesn't answer my question of why you got those defects. Do you understand what causes them? Your dashboard below what you showed above will describe your defects.