tree*fern
It helped a lot to review the entire history, both for buyers & sellers, and for helping others on the discussion boards.
Just one example: There was a buyer (and occasional seller) who started coming to a category-specific board wanting other posters to join in trashing specific sellers (this was years before mods would quickly remove such posts). She'd get crazy-pants angry and abusive when no one joined in.
Using Toolhaus helped to quickly and easily see this buyer had a regular pattern of abusing and extorting newbie sellers - and only newbie sellers, with less than 10 feedback.
And you could easily spot the possible reason for it: she had received an unreasonable-sounding negative for her first time selling. So she'd spent years taking it out on seller newbies, and when just leaving negs wasn't enough, started trashing on the boards after leaving a neg. Although she didn't stop negging newbies, she stopped trashing them on the boards when she realized how easily everyone could review her history.
