Quick! What would you do? Cancellation request....

[moo*cow*corner]

A buyer with low FB just purchased qty 3 from a listing.

Sent me a message that she only wants qty 1, not 3.

I don't see any way to cancel a partial qty from an order.

Would you---

A. Cancel the entire order and ask her to repurchase qty 1, risking that she may just go away and not rebuy? Qty of 1 plus shipping would be a $56.95 sale I don't want to lose.

or

B. Confirm her request thru messages, do a partial refund thru Paypal, ship the qty 1 and then call ebay to get FVF refunded? FVF to be refunded would be in the neighborhood of ~$10.

This is somewhat better than no sales at all, but jeez o' Pete....sigh....

At the moment, I'm leaning toward option B...

Thanks ya'll. 

[castlemagicmemories]

@moo*cow*corner

I think  you made a good choice.  If the customer was serious, she will buy again.

If she had other ideas in mind, shall we say, you just did a little bud nipping.

You can always tell her this was the best way to handle it, which is true.

And if she is a little confused now, can you imagine what would happen if her order arrived and she didn't get the three she thought she was getting (even though she didn't want them!)

[dtexley3]

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@moo*cow*corner wrote:

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@tiramisu41 wrote:

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At this point, @moo*cow*corner, I don't think you can cancel without getting a ding.  But, the buyer can cancel as long as no more than an hour has elapsed since purchasing.   You would just need to accept the cancellation, then re-list, giving her the new eBay item number and/or a direct link.

"Private offer?"   Not sure how you could do that since the listing has been already purchased/ended.

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She hasn't even filed an official cancellation request. So far, this is all through ebay messages only.

Don't see any Private Offer available on a message asking questions about a purchase. OK, that's out. Darn.

There were 4 lots available in the original listing, so the listing is still live with 1 lot left available.

I can cancel the order and direct her to buy the 1 lot remaining, and the listing would then close. No mistakes possible that way. Huh.

Then I could simply relist the 3 lots from the canceled order as a new listing. That's doable too I think.

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THIS!

[moo*cow*corner]

@dtexley3

That's my current working plan. I didn't expect those bowls to sell until more towards fall anyway, so I'm going to sit on them for a minute, then relist. Plus I have plates in that pattern to get ready for listing, so everything can go up at once.

[castlemagicmemories]

I hope the cows get happy again soon!

[moo*cow*corner]

@castlemagicmemories

Me too! Thanks for the kind thoughts!

Re:  Cows are bummed. 

It's a lyrical reference to one of my most favorite novelty/Dr. Demento tunes...and it's a common saying in the circles I run in, used to indicate intense disappointment.

https://www.youtube.com/watch?v=cwBFkT_KZr8

I was hoping at least one of ya'll would get the reference. LOL!

[castlemagicmemories]

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@tiramisu41 wrote:

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@moo*cow*corner wrote: 

We have our own cadre of questionable buyers over here in dinnerware land, but it's definitely not as bad as some categories...lol!

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Glad you said that @moo*cow*corner as I was going to offer the same.  I have sold a fair number of dishes/glassware over the years, and not all of the buyers I've had for the same were, let's just say, "pure as the driven snow."  😉

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So they were Snow White but then they drifted.

[castlemagicmemories]

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@moo*cow*corner wrote:

@castlemagicmemories

Me too! Thanks for the kind thoughts!

Re:  Cows are bummed. 

It's a lyrical reference to one of my most favorite novelty/Dr. Demento tunes...and it's a common saying in the circles I run in, used to indicate intense disappointment.

https://www.youtube.com/watch?v=cwBFkT_KZr8

I was hoping at least one of ya'll would get the reference. LOL!

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Given your id, I just thought, the cows were bummed!  Sorry, no knowledge of Dr Demento here.

[moo*cow*corner]

@castlemagicmemories

That's funny.

I don't even want to think about snow right now! Someone on a local radio commercial yesterday said something about June 25 being 'halfway to Christmas' and it made me groan out loud. 

[tellmemama]

Sorry, no knowledge of Dr Demento here.

Dr. Demento was a weekly radio program which primarily featured comedy/parody songs.  Think a two hour show on Sunday nights with a stream of songs like Camp Grenada, Itsy Bitsy ...Bikini, etc.  It.  Was.  Awesome.

This is the song he closed the show with every week:

https://youtu.be/TM9xldatBUo

[moo*cow*corner]

@castlemagicmemories

That's ok. No judgment here. That kind of music seems to be something one either loves or hates.

After 25 years of waiting, I finally got to see Weird Al in concert a few years ago. A musical genius. Front row balcony seats in a beautiful old vintage theater. I actually cried.

Yup, I'm strange. That's ok too.

[moo*cow*corner]

@tellmemama

Great find! Haven't heard that in years. No clue as to why it's never occured to me to look it up.

Thanks for the memories! Hiding my 70's alarm clock radio UNDER my pillow with the volume cranked, so I could hear through the pillow. And stifling my laughter with another pillow, because I was supposed to be asleep! And dragging butt all day on Monday at school. Those were the days, eh?

[tellmemama]

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@moo*cow*corner wrote:

@tellmemama

Great find! Haven't heard that in years. No clue as to why it's never occured to me to look it up.

Thanks for the memories! Hiding my 70's alarm clock radio UNDER my pillow with the volume cranked, so I could hear through the pillow. And stifling my laughter with another pillow, because I was supposed to be asleep! And dragging butt all day on Monday at school. Those were the days, eh?

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With the danger of veering off topic (which moderators and some boardies find sacrilege), it was fantastic.  I remember desperately trying to stay awake until 10PM on Sundays so I wouldn't miss it and hearing Steve Martin's King Tut for the first time.   School the next day was rough but it was all we talked about. 

I still get a little nostalgia-teary when I hear that closing song...

PS:  There are tons of clips on youtube!

<edit:spelling>

[ersatz_sobriquet]

Alright, I'm a 60's baby, how come I have no idea what you guys are talking about? 

[moo*cow*corner]

@tellmemama

Just passing the time while waiting to see if I get any more messages from my buyer, or she rebuys the items.

The Doctor is IN and Always remember to Stay Dement-ed!

[castlemagicmemories]

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@tellmemama wrote:

Sorry, no knowledge of Dr Demento here.

Dr. Demento was a weekly radio program which primarily featured comedy/parody songs.  Think a two hour show on Sunday nights with a stream of songs like Camp Grenada, Itsy Bitsy ...Bikini, etc.  It.  Was.  Awesome.

This is the song he closed the show with every week:

https://youtu.be/TM9xldatBUo

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Thank you!  I may have heard of him somewhere along the way, but really had no idea, so I googled him when @moo*cow*corner mentioned him~since she was hoping someone got the reference and I let her down.