Quick! What would you do? Cancellation request....

[moo*cow*corner]

A buyer with low FB just purchased qty 3 from a listing.

Sent me a message that she only wants qty 1, not 3.

I don't see any way to cancel a partial qty from an order.

Would you---

A. Cancel the entire order and ask her to repurchase qty 1, risking that she may just go away and not rebuy? Qty of 1 plus shipping would be a $56.95 sale I don't want to lose.

or

B. Confirm her request thru messages, do a partial refund thru Paypal, ship the qty 1 and then call ebay to get FVF refunded? FVF to be refunded would be in the neighborhood of ~$10.

This is somewhat better than no sales at all, but jeez o' Pete....sigh....

At the moment, I'm leaning toward option B...

Thanks ya'll. 

[dirk12955]

A

[Anonymous]

Option B. It's easier for the buyer and you don't risk losing the sale.

I used option B about a month ago with no issues & got FVF refunded from eBay with a phone call.

[klhmdg]

A

[kensgiftshop]

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@moo*cow*corner wrote:

A. Cancel the entire order and ask her to repurchase qty 1, risking that she may just go away and not rebuy? Qty of 1 plus shipping would be a $56.95 sale I don't want to lose.

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I would go with A.

[moo*cow*corner]

@dirk12955  Thanks for the reply.

@klhmdg   Also, thank you for chiming in.

@Anonymous     That's good news I think. It's soooo slooow right now that any sale I can keep is a good one. And this solution definitely appeals to the Ferengi in me...lol!  And, I think I can sweet talk hubby into actually making the call to ebay tomorrow. He has much more patience with CS than I do...

In the meantime, I've replied to her message asking to confirm while I try to figure this out. Told her I'd be happy to work with her either way.

[kensgiftshop]

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@Anonymous wrote:

Option B. It's easier for the buyer and you don't risk losing the sale.

I used option B about a month ago with no issues & got FVF refunded from eBay with a phone call.

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If OP does it that way, buyer can file an INAD for not getting the whole order.

If they refund through Pay Pal, Ebay will still show they ordered 3.

[moo*cow*corner]

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@kensgiftshop wrote:If OP does it that way, buyer can file an INAD for not getting the whole order.

If they refund through Pay Pal, Ebay will still show they ordered 3.

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With ebay's automated silliness, I suppose that might be possible. Hopefully, we'd be able to get the ebay record straight long before the package would even be delivered. I have 3 days handling, so plenty of time to call.

I didn't want to make her wait for an initial reply, because customer service. For the dollar amount involved, I know I would be seriously antsy waiting for a seller to answer.

[tiramisu41]

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@kensgiftshop wrote:

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@Anonymous wrote:

Option B. It's easier for the buyer and you don't risk losing the sale.

I used option B about a month ago with no issues & got FVF refunded from eBay with a phone call.

---

If OP does it that way, buyer can file an INAD for not getting the whole order.

If they refund through Pay Pal, Ebay will still show they ordered 3. 

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Agree with you, @kensgiftshop.  Exactly what I was going to say.  You never know if the buyer is on the up-and-up.  If she is, and she's telling the OP the truth, and really wants the item, she'll follow through and re-purchase.     If she's not, you run the risk of ending up with either a INAD or INR claim.  "A" is the better way to go.

[moo*cow*corner]

@tiramisu41

Thank you for offering your opinion.

The idea of inconveniencing a buyer because 'policies' just annoys the heck out of me. And automated processing of everything is scary enough as it is.

If she hadn't already paid, I could just maybe send a revised invoice. The money is definitely in my Paypal. She did promply confirm her desire to cancel 2 of the 3 ordered, and thanked me for working with her. 

Wonder if I could cancel the entire order and send her a private offer to click on...hmmm...Trying to think outside ebay's boxes here...

Anyone know?

[kensgiftshop]

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@moo*cow*corner wrote:

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With ebay's automated silliness, I suppose that might be possible. Hopefully, we'd be able to get the ebay record straight long before the package would even be delivered. I have 3 days handling, so plenty of time to call.

I didn't want to make her wait for an initial reply, because customer service. For the dollar amount involved, I know I would be seriously antsy waiting for a seller to answer.

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I don't know if CS would be able to change the order or not.

Seeing how most of them have no idea what they are doing, I don't know if I would trust them to fix anything.

[tiramisu41]

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@moo*cow*corner wrote:

@tiramisu41

Thank for your opinion.

The idea of inconveniencing a buyer because 'policies' just annoys the heck out of me. And automated processing of everything is scary enough as it is.

If she hadn't already paid, I could just maybe send a revised invoice. The money is definitely in my Paypal. She did promply confirm her desire to cancel 2 of the 3 ordered, and thanked me for working with her. 

Wonder if I could cancel the entire order and send her a private offer to click on...hmmm...

Anyone know?

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At this point, @moo*cow*corner, I don't think you can cancel without getting a ding.  But, the buyer can cancel as long as no more than an hour has elapsed since purchasing.   You would just need to accept the cancellation, then re-list, giving her the new eBay item number and/or a direct link.

"Private offer?"   Not sure how you could do that since the listing has been already purchased/ended.

[moo*cow*corner]

@kensgiftshop  Ain't THAT the truth!

[moo*cow*corner]

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@tiramisu41 wrote:

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At this point, @moo*cow*corner, I don't think you can cancel without getting a ding.  But, the buyer can cancel as long as no more than an hour has elapsed since purchasing.   You would just need to accept the cancellation, then re-list, giving her the new eBay item number and/or a direct link.

"Private offer?"   Not sure how you could do that since the listing has been already purchased/ended.

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She hasn't even filed an official cancellation request. So far, this is all through ebay messages only.

Don't see any Private Offer available on a message asking questions about a purchase. OK, that's out. Darn.

There were 4 lots available in the original listing, so the listing is still live with 1 lot left available.

I can cancel the order and direct her to buy the 1 lot remaining, and the listing would then close. No mistakes possible that way. Huh.

Then I could simply relist the 3 lots from the canceled order as a new listing. That's doable too I think.

[Anonymous]

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@kensgiftshop wrote:

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@Anonymous wrote:

Option B. It's easier for the buyer and you don't risk losing the sale.

I used option B about a month ago with no issues & got FVF refunded from eBay with a phone call.

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If OP does it that way, buyer can file an INAD for not getting the whole order.

If they refund through Pay Pal, Ebay will still show they ordered 3.

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If the buyer filed a SNAD they would still have to return the one item they did receive so what would be the point? A buyer could order one item and file a SNAD claiming the package was empty. I don't see a difference. The seller can't be forced to refund more than what was originally paid. The only down side is a slim chance of a SNAD on their account - a possibility with ANY sale. A SNAD claiming 1 item was sent instead of 3 could probably be appealed and removed with a review of eBay messages & reporting the buyer, even if the seller accepts the return.

A partial refund is buyer-friendly. I have done it several times when the buyer entered the wrong qty and never had a problem. If the OP is worried they can call CS and confirm it's okay to refund instead of cancel, then issue the refund while they are on the phone with CS and get fees refunded.

Of course canceling and asking the buyer to re-purchase is an option, but so many buyers these days can't be bothered with anything so the seller risks losing the sale. I had a buyer complaining about something just last week - they decided they wanted a different color. It was a free returns item and I gave them the link to open a return request but they said it was too much of a hassle.

The OP is selling dishes which is hardly a high-scam item. I know that any item of any dollar amount can be scammed but I don't see red flags.