Hi all,
Looking for advice on a return issue as I have never dealt with returns before. My policy is no returns accepted and clearly listed in all of my auctions. I put a lot of effort in the pictures and description of my auctions as to minimize any need for returns and answer potential buyer questions promptly during the auctions.
After purchase, buyer requested return through ebay saying that the fit of the shoe was too tight, although the size was correctly listed along with detailed photos of the item and size. The shoe was used but hardly worn at all.
Pros/Cons of doing return vs rejecting the return? I honestly feel the item was perfectly described with the size identified in the title of listing and my policy on not accepting returns was also very clear. But at the same time, dont want to receive negative feedback. Any advice?
One other factor is for the shipping, I always have buyer pay shipping almost always use priority mail as its most convenient for me. I accidentally underestimated the weight of the package prior to shipping so the shipping fee charged to the buyer was also underestimated, I paid the difference myself (few extra dollars). So the buyer was already given a good deal on shipping as I paid the extra out of pocket. Does this matter at all?
Thanks!
