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Question for all the sellers

If you can suggest one change that eBay can reasonably make to better serve all sellers, and not just a sub category of sellers, what would that suggestion be?

 

And please do not make it a simple blank statement like "lower their fees". 

 

I love idea sharing and would like to hear what matters to you. 

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Re: Question for all the sellers


@gwzcomps wrote:

@mam98031 wrote:

@gwzcomps wrote:

@mam98031 wrote:

@snowman420 wrote:

1) Allow a choice between Paypal and Managed payments.  Especially, to the ones of us that do not ship out of the US.  I do not want Ebay, etc. access to my bank accounts, it is a major security hack waiting to happen.

2) Please, return the 30 day fixed listings.  The GTC are time consuming. 


@snowman420 

 

Why?  Ebay has ONE site hack in 2014 that resulting in some accounts being exposed.  But no financial issues happened as a result of the hack due to the hack.  Now we lost buyer confidence for awhile and we had to come back from that, but no one lost their financial info.

 

I think you are thinking of individuals getting their accounts hacked.  That isn't getting hacked through Ebay, that is someone getting access to your information from your computer, emails, visiting a website, etc.  

 

Ebay has been around a long time and to my knowledge there has never been a site wide hack that has cause financial harm to members.  Keep in mind Ebay already has credit card info on many members and have had for many years.


Wow I can't believe it has been nearly 6 years now since eBay was hacked.  I am still bitter and holding a grudge about that fiasco.  That was the point where I realized eBay cares about the sellers about as much as I care about the toilet paper I flush down my toilet.


Why?  I know some were upset that Ebay didn't announce the hack faster.  But most don't realize that a company doesn't know they have been hacked as soon as the hack happens.  It takes a little time for that to surface.  It isn't an immediate thing.  They were hacked in late February or early March of 2014 and announced it later in March or early April.  That isn't an excessive time line.

 

If you look at other big hacks like Target or others, they weren't as quick to find the hack or respond to it.

 

I have no idea why this fact makes you feel bitter or the rest of what you said.


Isn't that the same hack that caused the site to go down worldwide?  Then it screwed up all our listings.  When eBay offered to credit people for the issue we had to call, beg, and harass them to get the tiniest of credits?


To my knowledge nothing like that happened.  The hack in 2014 wasn't into the listings but into member account information.  And not all the way in.  

 

You will have to be more specific as maybe I've forgotten about something.  But I don't remember a worldwide outage or my listings being all messed up due to a hack.  When did this happen?  Since you remember this and I don't, you might be able to Google it for more details.  I will try, but since I don't know about what you outlined above I may not be as successful as you probably would be.

 

I did a search for how many times has Ebay been hacked and only got the 2014 hack and then individual sellers stories over the years about their accounts being hacked.

 

I did a search for a worldwide outage and got nothing related to that.

 

I'm sorry, I just don't remember this happening, so I would appreciate any more details you can provide.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 61 of 77
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Re: Question for all the sellers


@turquoisetulips wrote:

Many sellers have come to the conclusion that selling high $$ items is just too risky here and therefore take their business elsewhere. mam 

 

I will no longer sell high dollar items here either . Every single attempt I've ever made doing so has ended up in a very expensive disaster .  Tulips 


@turquoisetulips 

 

OK, that is what I said.  I agree with you.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 62 of 77
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Re: Question for all the sellers


@lotzofuniquegoodies wrote:

@mam98031 

 

In the past, as a seller I relied on Feedback for information regarding potential buyers. Do they pay right away? Are they difficult? Do they purchase EVERYTHING with Best Offer. Now difficult to check those details. The only buyers that leave feedback with any kind of consistency are the ones that have been around for years and do it out of habit or the new ones as soon as they have a problem with 4.00 transaction where they really didn't read the listing. It's like when you go to buy a bottle of water at 7-11 the last thing one would even think of is leaving feedback. I know I never would!!!

 

-Lotz


As a seller, the FB that a buyer receives is worthless for over a decade now.  Sellers are NOT allowed to leave honest FB.  Seller are only allowed to leave positive with positive comments.  So if you have been depending on the buyer's FB to tell you what you described above, it is completely inaccurate and worthless for that.

 

The FB left for buyers means nothing to anyone but the buyers.  The FB left for buyers has no value to sellers at all.

 

Now the FB a buyer leaves for others can be very telling and that is a good tool for sellers.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 63 of 77
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Re: Question for all the sellers


@mam98031 wrote:

@u_cant_take_it_with_u wrote: And as far as what ebay's policy states, regarding this blocking/throttling modus operandi ....I'm sorry, but "may perriodically" is NOT synonymous with *consistently  and chronically*- 

I think it is pretty rare for another poster to say that Ebay doesn't hide listings as they see fit to do.  I mean it is stated they will do that right in the UA we all have agreed to in order to use this site.  So there is no secret at all that Ebay does do this.

 


I believe that was Undisputed, and already covered in the thread response  CC above... User agreement/ policy... Potato, potahtoe   😊

Message 64 of 77
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Re: Question for all the sellers


@dubiousgain wrote:

@mam98031 wrote:

@u_cant_take_it_with_u wrote: And as far as what ebay's policy states, regarding this blocking/throttling modus operandi ....I'm sorry, but "may perriodically" is NOT synonymous with *consistently  and chronically*- 

I think it is pretty rare for another poster to say that Ebay doesn't hide listings as they see fit to do.  I mean it is stated they will do that right in the UA we all have agreed to in order to use this site.  So there is no secret at all that Ebay does do this.

 


I believe that was already covered in the thread response  CC above... User agreement/ policy... Potato, potahtoe   😊


@dubiousgain 

 

You are absolutely right.  I did bring it up earlier in the thread but I'm unsure of your point.  The UA says what it says.  Like it or not, the fact is this is in the UA.  So your point is what?


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 65 of 77
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Re: Question for all the sellers

I don't remember all the details anymore. I remember ebay's site was down worldwide. The only reason I found out it was worldwide was because of the news over in the UK. Maybe the BBC? eBay took their sweet time to post anything about what was going on. Part of that outage caused all of a sellers listings to either end or completely disappear randomly. eBay offered to cover the listing fees on all the listings pulled down. Initially it was supposed to be automatic. Later on users found out the only way to get them was to call and complain a bunch. Even after the fact eBay tried to downplay the issue and deny it.
Message 66 of 77
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Re: Question for all the sellers

Yes, that’s exactly what I meant. I shouldn’t have just assumed that everyone would understand my meaning. I guess I should’ve clarified that what eBay initially said turned out to be more widely executed than what they would’ve had us glean from the user agreement
Message 67 of 77
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Re: Question for all the sellers


@gwzcomps wrote:
I don't remember all the details anymore. I remember ebay's site was down worldwide. The only reason I found out it was worldwide was because of the news over in the UK. Maybe the BBC? eBay took their sweet time to post anything about what was going on. Part of that outage caused all of a sellers listings to either end or completely disappear randomly. eBay offered to cover the listing fees on all the listings pulled down. Initially it was supposed to be automatic. Later on users found out the only way to get them was to call and complain a bunch. Even after the fact eBay tried to downplay the issue and deny it.

Well if the site was down worldwide, posting something on the site wouldn't have done any good as no one would see it.  LOL  That was sarcasm.

 

IDK what you are referring to, so I'll just have to bow out of the conversation as I would have nothing to add at this time.  I Googled many different ways of saying this but could not find any information about any other hack other than the one in 2014.  I do however know that Ebay did not deny the 2014 hack.  So again IDK what you are referring to. 

 

Maybe there was a significant glitch that affected many sellers but not the entire site at some point.  Kind of like last October with the Item Specific issue that Ebay caused when their update did not work out so well.  Lots of sellers in certain categories were significantly affected for several weeks and as I understand it there are still some issues in regards to this particular situation.

 

Well if you find anymore info, I'd love to hear about it so that I can better understand.  

 

BTW I do remember a time when there was some issue on the site and some sellers had their listings affected, auctions ending at times not set up by the seller and the such.  And I remember there was some issues for sellers getting credits on those listings.  My memory is vague on this, but I do believe what you have described is true, however I don't think it was a worldwide outage or a hack.  But absolutely a serious issue all the same.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 68 of 77
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Re: Question for all the sellers


@gwzcomps wrote:
I don't remember all the details anymore. I remember ebay's site was down worldwide. The only reason I found out it was worldwide was because of the news over in the UK. Maybe the BBC? eBay took their sweet time to post anything about what was going on. Part of that outage caused all of a sellers listings to either end or completely disappear randomly. eBay offered to cover the listing fees on all the listings pulled down. Initially it was supposed to be automatic. Later on users found out the only way to get them was to call and complain a bunch. Even after the fact eBay tried to downplay the issue and deny it.

I recall the slow response and then the downplay, only because I also recall thinking "typical".  However, the two breaches which made any difference to me were actually Paypal.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
Message 69 of 77
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Re: Question for all the sellers

This thread has completely gone off topic.

To the OP:

How about a little gremlin to pop up when this happens?? 😁

Message 70 of 77
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Re: Question for all the sellers

 

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
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Re: Question for all the sellers

 

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Message 72 of 77
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Re: Question for all the sellers


@mam98031 wrote:

@membersinceaug2001 wrote:

Roll back to 1999 when almost everything was better.

 

Leave sellers and buyers alone, we're not your employees.

 

 


@membersinceaug2001 

 

If we rolled back to 1999, then we would lose far more than we would gain.  The loss of sales because we wouldn't have any mobile apps for Ebay would be enormous.  We wouldn't be able to accept electronic payments either.  And so much more.  The site has grown in the past 20 years, but some seem to forget about some of those very important advancements.

 

If we were to have stayed stuck in 1999, the Ebay just wouldn't exist today.  We would have been ran right over by other sites willing to move forward.


Loss of sales?   Back then sales were booming for all sellers!  Once every person on the planet came online is when sales dropped like a rock.  Us technical dweebs and serious buyers using a real computer were just fine for plenty of sales on here.  All that shiny new junk ebay thought they needed didn't do anything good for us long-time sellers.  Looking back over their precious stock, it didn't do ebay any good there either.

 

Message 73 of 77
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Re: Question for all the sellers

Just as soon as they put some stupid cutesy name on something, you know it's going to be a disaster.

 

 

Message 74 of 77
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Re: Question for all the sellers


@u_cant_take_it_with_u wrote:

@hawkwind5454 wrote:

@kathieskorner wrote:

Stop manipulating visability with ever changing algorithms.  


Just as an observation, I find it interesting that this thread has the most thumbs up of the postings here, concerning the topic. Fact is, we sellers are getting way tired of this gambit eBay plays. And as far as what ebay's policy states, regarding this blocking/throttling modus operandi ....I'm sorry, but "may perriodically" is NOT synonymous with *consistently  and chronically*- 😠


I can always tell immediately when eBay has turned off my listing exposure faucet. Everything, and I mean everything, comes to a complete, and abrupt tandstill. Watchers, Buyers..... a black hole of nothingness. I don't know why the eBay board Kool-Aid drinkers fail to see that this really  DOES happen.. . And frequently-



The only way I can counteract that is to put some fresh listings on, hopefully unique enough that no other seller has.

 

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