Promotions...

[frameables]

We have had a promotion, 'BUY 3 get FREE SHIPPING' for some time now. This promotion was advertised prominently on every sale page right above gallery pictures. We have just added a new additional promotion, 'Buy $50 or MORE and GET 20% off '. The latter shows now on each sale page but the former does not. What is the rule here? One or the other? - not both? thanks in advance Happy New Year

[ebooksdiva]

It’s one or the other not both. 
Happy New Year 🎈 

[frameables]

Who chooses? How does a buyer choose which one?  thanks

[frameables]

Oh dear diva, You have a great example of my sub-question. On an 'advanced search'  your items show - in red ink - your promotion right above your name. This is in addition to the promotion showing on each of your sale pages. How do you get that? We do not have either of our promotions showing in general search. Do you pay for that? thanks again

[frameables]

Thank ebooksdiva, I should have been posting using the userID that I was referring to. Which is 'tallpalms'. Just an FYI.

[frameables]

Something is not right. We will cancel one promotion and see if the one we want to be shown will appear.

[ebooksdiva]

Are you talking about the promotion I’m using? I’m using a coupon promotion I don’t pay for that. It automatically comes up like that.  I was trying to find the post that tells you how you can stack Promotions. You can stack coupons with mark down or volume pricing something to that effect. 

[sapphire_studio]

You can get it to come up on search if you make a coupon. Otherwise it comes up for others randomly and eBay decides who is honored with that and who isn't.

https://community.ebay.com/t5/Selling/Why-doesn-t-the-Buy-1-Get-1-Free-Text-Show-up-in-Search-on-my/...

[mcdougle4248]

@frameables 

Just a heads up...

This is a bit off-topic, however, while looking at your listings, I see that you may have the same issue I am experiencing. Your Buy 3, Get Free Shipping promotion is not working properly when eligible items are added to the shopping cart.

When I added three of your eligible items to the shopping cart, the free shipping did not kick in.  I have reported the issue to customer service and await a response, hopefully on Monday. You may want to report the issue also. The more reports eBay gets on an issue the more likely they will work on a fix.

[jmscarlett]

Thanks for your effort. Will check on that seriously and very soon. And I will check to see what happens when you go to checkout - if the shipping stays. (talk about 'offpost') How about this one...I signed out of 'frameables' refreshed and refreshed and signed into 'tallpalms' refreshed page again ...came back here and made two posts and they both showed as being from 'frameables'. Did the same for this post.  

[mcdougle4248]

@jmscarlett 

With my items, the shipping charge stays at checkout. I am refunding buyers shipping charges that should not have been applied to their orders.

[turtles-trading-post]

I haven't tried the free shipping promo,  I usually do 10 or 20% off when you buy 3 or more items.  That one works fine for me!

[tallpalms]

you were absolutely correct about the BUY3 get FREE SHIPPING promotion. It flat out does not work...in spite of the red ink, while you are loading cart that states that it will work. 

[mcdougle4248]

@tallpalms 

Thanks for verifying that it is not working. If I do not hear back from eBay on Monday regarding this issue, I will reach out to customer service again to try to get an update.