eBay

dehcraft77nr · ‎08-24-2016

I would like to hear comments on my ungoing problem regarding a combined shipping debacle. The customer bid on two items originally listed as First Class mail and 2 items originally listed as Priority Mail. I sent her a combined shipping invoice with the economy shipping option (Fedex Smart Post) or the Priority Mail option (flat rate box). The postage difference was over $6.00. She paid for the economy shipping and the order was mailed within the upload time frame. However, I received two late shipper defects for the Priority Mail items and no defects for the First Class mail items in the box. So apparently half the box arrived on time and the other half was late. When I contacted e-bay I got the usual runaround, that's the policy, etc. Today I spoke to a supervisor and she said that unless I have proof that the customer e-mailed me and told me specifically that she wanted the Fedex option, the defects can't be removed. I offer combined shipping all the time and I never had anyone contact me about their options. They simply pay for the option they want and I send it. My argument is that if she paid for the Fedex service, it is implied consent for me to use it. I also have a copy of the invoice I sent clearly showing the 4 items with the two options offered. They say that that is not proof. However, if she paid the correct amount off the combined invoice, what more proof do they need? Any ideas?

mr_lincoln · ‎08-24-2016

@fern*wood wrote:
I copied the following from policy concerning late shipment rate.

"The late shipment rate is the percentage of your transactions that weren’t shipped on time. We’ll track how often your items were either shipped within the stated handling time or delivered after the estimated delivery date.
If the shipment receives a carrier scan within your handling time, it will count as being shipped on time. We won’t check whether the carrier delivered the shipment after the estimated delivery date.
If the shipment doesn’t receive a carrier scan within your handling time and the shipment was late according to the tracking details, it will count as a late shipment."

So if the items were shipped on time delivery time doesn't matter if it is a day late because, it was shipped on time. Seems the Seller is not at fault if they shipped on time for all four items and they all had valid tracking numbers regardless of carrier or method. I believe int he original OP there was a statement that the eBay CSr said the Buyer's complaint was the shipment being 1 day later due to a change in carrier but based on "Policy" that should not count against the Seller IF they shipped on time. I know eBay has policy about changing shipping methods to a lower cost method but charging the Buyer for the higher priced service (like Listing and Charging for Priority Mail but shipping First Class). But if the Buyer accept the switch to FedEx the Seller should not even be bother with this.

Best regards,
Mr. Lincoln - Community Mentor

moondogblues · ‎08-25-2016

Doesn't anyone have any PATIENCE anymore.....opening a case because something is a day 'late'.... I bet a few people here remember 6 to 8 WEEKS to delivery...this is from catalogs, which, by the way, showed ONE picture for the item...one....now we need to show 12...sheesh.

mr_lincoln · ‎08-25-2016

@moondogblues wrote:
Doesn't anyone have any PATIENCE anymore.....opening a case because something is a day 'late'.... I bet a few people here remember 6 to 8 WEEKS to delivery...this is from catalogs, which, by the way, showed ONE picture for the item...one....now we need to show 12...sheesh.

@moondogblues Good point, "patience is a virtue" because if everyone had it then it wouldn't be a virtue.

Best regards,
Mr. Lincoln - Community Mentor

imeshmadushan0 · ‎08-26-2016

I won't buy geit items but this cannot by me why

dehcraft77nr · ‎08-29-2016

Hi, again my thanks to everyone who responded. I have spent the last several days raging at the machine, but ran into the e-bay stone wall. I filed a formal complaint and sent them the invoice showing the four items with the two shipping choices for all four in one box, Fedex economy and Priority Mail expedited. Then I sent a copy of the order details showing the payment was made for the economy service and not the Priority Mail service. The order was placed on July 27, shipped on July 28, and was delivered on August 3 to zone 8. For an economy service that was not a bad delivery time. Today I received an e-mail responding to my challenge. Not only did they refuse to consider the fact that the order was indeed an economy service and not the expedited service, they said that my evidence showed that the order was "shipped 7 days late", to quote them exactly. I guess that logic does not apply to any of e-bay's policies. They also said "We may have not been able to resolve your concern about your defect in this specific transaction, but we are confident that with appropriate knowledge that you will be equipped with moving forward, concerns like this will not happen again." I honestly don't know what "appropriate knowledge" is, but I am sure that I will not use Fedex economy service without getting written permission from the buyer from now on. I do know that I am done with trying to state the obvious. Thanks again to everyone for your input.

fern*wood · ‎08-29-2016

I still think you muddied the waters by even discussing the method you used to ship with. It doesn't matter for the on time shipping metric as long as you get the acceptance scan within you handling time.

The method might matter to a buyer if they paid for one method but got a slower one, but you did nothing wrong here, and that is a whole separate issue that has nothing to do with the on time shipping. Remember it is the timely shipping we are talking about and not timely delivery.

fern*wood · ‎08-29-2016

You should read the post from Heidi of ebay on this thread with a similar problem concerning meeting the ontime shipping metric.

http://community.ebay.com/t5/Selling/Ebay-wrongly-claims-late-shipment/td-p/25945338/jump-to/first-u...

@dehcraft77nr

vilmmartine-4 · ‎09-07-2016

Hello, I am Vilma C. Martínez and I bought around twenty six items. At the beginning I was getting the merchandise without any problems. Now the sellers have my wrong address and the Post Office are returning my packages. My address is Vilma C. Martinez Calle 3 Bloque 5 # 4 Urb. Miraflores Bayamon Puerto Rico 00957. Thanks in advanced for your help. I think that I miss four packages already. They are sending my items to Rio Plantation in Bayamon. I always wrote my correct address and I do not understand who change my address. My phon number 24/7 is 787 348-5454

waltercaranza777 · ‎09-21-2016

seria muy bueno que espeificaran si pueden enviar los productos a p.o box

jamesowen8150 · ‎09-22-2016

What address do you have for me !

jamesowen8150 · ‎09-22-2016

I can't font it under my old account just sayin
Last time they used the one that pay pale did not recognize. I'm sure they got it right ! right !

jacksonallstar · ‎09-25-2016

Is there a way to retrieve a "contact buyer" message? I sent tracking number to him. I couldn't get it posted to ebay site so I sent it in message. Now the receipt is missing with tracking number?

mr_lincoln · ‎09-26-2016

@jacksonallstar wrote:
Is there a way to retrieve a "contact buyer" message? I sent tracking number to him. I couldn't get it posted to ebay site so I sent it in message. Now the receipt is missing with tracking number?

You should be able to go to Messages and then your Sent file and the message to the Buyer "should" be there.

Best regards,
Mr. Lincoln - Community Mentor