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Problems With Selling On eBay

While I understand that eBay requires its MBG, there ought to be some reasonable sanity to it! I shipped a package to Switzerland via EBay International Standard Shipping. The package arrived in the buyers location, Zurich, but he refused to lift a finger to pick it up. He wanted it resent, based on Amazon resending a book that was stuck at the airport. My 250.00 package is a bit more expensive to just resend because delivery is late. In all probability, he would end up with two items, the first one and the one I resent. 

 

Apparently, eBay  calculates delivery dates--for its own international shipping service-- in a manner that makes almost every delivery late! Frequently they use shippers that don't bother recording deliveries! Buyers simply look at the tracking, see that the delivery was not recorded, and open a MBG request. That way they can make purchases on eBay and pay nothing! It's really catching on! 

 

These buyers fight tooth and nail to avoid lifting one finger to locate their lost packages, because they've already received them. They want their money! They believe they're entitled to it, because they're Europeans and we're Americans! They have an entitlement civilization, and take great offense at anyone qustioning their motives! 

 

In the MBG case this buyer opened, I added tracking information twice! Not only does tech support refuse to communicate in English--though they know it very well--they are arrogant and smug liars! I received a message from Dianne Sauer of eBay Germany, which I had to translate on google--even though the eBay email system does that automatically unless you specifically tell it not to--saying that I provided not even a tracking number!

 

So, because of the smug arrogance of the German and Swiss, and their propensity to lie (which is not a new thing), I have stopped shipping there. I've already blocked Sweden for the same reason. EBay just plays into it! I think if the international package makes it to the destination city, the buy is responsible to locate it, because it's their customs agency that holds it up! Americans can't interact with the foreign customs agency, because  Americans speak English! Foreign customs refuse to use English, even though they can speak it! They just don't want the extra work! EBay plays into that corruption too!

 

I shipped my first package with eBay International some years ago. It was lost! I said 'no more'. Recently, I said, 'maybe it's better now!' Three packages later, another package is lost. From talking to other sellers, half the time delivery is not recorded. Not so with USPS! It has never lost one of my packages without a trace! It has always found it! What's more, when I've had to file a claim for missing or damaged contents with things I was supposed to receive, there were no questions asked, just a check in the mail within two weeks!

 

Even though USPS doesn't offer package search for First Class International, if you ask, they will do it! It burns me up that EU citizens are scamming the system to make purchases on eBay which are refunded, because European Postal Services won't record deliveries for eBay International Snipping! But if you use USPS, you will always get delivery confirmation!

 

If a nation scams eBay, it has little effect. But if it messes around USPS, the consequences could be being put back in the stone age. EBay has zero clout with foreign governments! They shake it around like a ragdoll in a ratweiller's mouth!

 

Not to disparage eBay. It does the best job it can. Some things are beyond its reach. There are more buyers on eBay because of the MBG. That's good for everyone. I mean everything i mentioned regarding eBay, in the nicest possible way. I've been selling here since 2000 A.D. I hear all kinds of people who want vengeance on eBay! EBay is a thing! No one can exact vengeance on a thing, because things don't feel pain, loss, anger, frustration; only people do! So, have at it, because no one buyer or seller makes much of a difference to eBay! You can't harm it in a meaningful way!

 

EBay just wants people to come here and vent their frustration, and get over it. However, I also have 2.7 million online readers, of which I calculated 1000-2000 sell on eBay and ship using eBay International Standard Shipping and/or Global Shipping Program!

 

It is my informed and honest opinion, devoid of angst, ill will and/or malice, that those services should be avoided  from an objective cost benefit standpoint! Over time, it is simply impossible to recoup shipping-related losses though cost saving on shipping fees.            

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Re: Problems With Selling On eBay

the reason why i no longer ship overseas is that it is a looser for me as a seller because of ebays rules.  i did ship overseas years ago when selling on ebay but the shipping was done at the buyers risk. (no lost Packages)  i also have sold to regular customers before i started selling on ebay. In 50 years no problems. when ebay changed the rules MBG etc. problems.    some dealers call it the buyer theft program. every seller can ship it over seas or not ship it overseas. the only loop hole is that ebay allows buyers to ship it the freight companies  to forward the item on to a foreight country.  to me i would rather give the items to a charity than have someone steal the item from me. 

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Re: Problems With Selling On eBay

Have you considered using GSP instead of ebay international shipping?

This would have never happened.

One In A Million You - Larry Graham
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Re: Problems With Selling On eBay

I really don't think it's my choice to use the GSP. The buyer must choose that, because the shipping fee is calculated by which service the buyer uses. By the time it gets to me, the buyer has already paid! But a good thought nonetheless. I also fear, since GSP fees may include customs and vat, that I'll end up paying FVFs on that too! Customs fees in Europe are outrageous, sometimes 1/2 as much as the item cost! So, I don't understand why anyone wants to use GSP! I've never had a buyer select it, even though every one of my listings offers it. 

 

But I can definitely understand why no one wants to use EISS! They receive your package at the eBay U.S. processing center, and throw it to the dogs! If for some miraculous reason it ever gets to the destination, that's just a bonus!

 

I'd like to open a shipping service where there's no protection for shippers, only receivers. If the package never gets there, it's just too bad! I'd make a fortune! I could charge 1/2 of what everyone else does, and it would be cash straight into my pocket.

 

If someone complained to the FTC, I'd just say, "Nowhere on our website do we promise delivery!" With EISS, they ought to specify that timely delivery is no implied, and if the item is lost, you'll have to deal with an insurer that demands more work to file a claim than most people perform in a typical week!       

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Re: Problems With Selling On eBay


@kaysert wrote:

I really don't think it's my choice to use the GSP. The buyer must choose that, because the shipping fee is calculated by which service the buyer uses. By the time it gets to me, the buyer has already paid! But a good thought nonetheless. I also fear, since GSP fees may include customs and vat, that I'll end up paying FVFs on that too! Customs fees in Europe are outrageous, sometimes 1/2 as much as the item cost! So, I don't understand why anyone wants to use GSP! I've never had a buyer select it, even though every one of my listings offers it. 

 


Of course using GSP is YOUR choice, if you offer it then that is the only option a foreign buyer would see.

 

GSP does add VAT to what the buyer needs to pay but for the past year eBay is also adding VAT for sales to Europe and THAT is something you do pay fees on....if it's shipped via GSP you DO NOT pay fees on the VAT.

 

Duty only kicks in at about $150 and again if it's shipped through GSP any duty charged to the buyer is NOT included in the amount eBay uses to calculate your fees.

 

In the early days of GSP it was not a great deal for buyers, things change and these days shipping via GSP can often be cheaper for the buyer than shipping direct from the seller, especially if the seller is using USPS.

Paranoia strikes deep
Into your life it will creep
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Re: Problems With Selling On eBay


@kaysert wrote:

I really don't think it's my choice to use the GSP. The buyer must choose that, because the shipping fee is calculated by which service the buyer uses. By the time it gets to me, the buyer has already paid! But a good thought nonetheless. I also fear, since GSP fees may include customs and vat, that I'll end up paying FVFs on that too! Customs fees in Europe are outrageous, sometimes 1/2 as much as the item cost! So, I don't understand why anyone wants to use GSP! I've never had a buyer select it, even though every one of my listings offers it. 

 

But I can definitely understand why no one wants to use EISS! They receive your package at the eBay U.S. processing center, and throw it to the dogs! If for some miraculous reason it ever gets to the destination, that's just a bonus!

 

I'd like to open a shipping service where there's no protection for shippers, only receivers. If the package never gets there, it's just too bad! I'd make a fortune! I could charge 1/2 of what everyone else does, and it would be cash straight into my pocket.

 

If someone complained to the FTC, I'd just say, "Nowhere on our website do we promise delivery!" With EISS, they ought to specify that timely delivery is no implied, and if the item is lost, you'll have to deal with an insurer that demands more work to file a claim than most people perform in a typical week!       


Actually, it is your choice to use the GSP as the seller.  Buyers don't have any choice in the matter with the exception of to buy or not buy from the seller using the GSP program.

"It is an intelligent man that is aware of his own ignorance."
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