Problem with buyer

[snicar8]

Customer won auction on 5/19 and then never paid.  Ebay sent out reminders and I sent invoices to this person and still no payment or communication from them.  But they had 100% postitive feedback so I didn't report them as I just figured they got sick or something came up.  3 weeks later I relisted the auction (6/4) and got bidders.  It was no big deal I thought.  Then I started to get emails from this person asking me to lower my auctions on some and then they went in and paid for the auction from 3 weeks ago.  So I called CS and asked what to do.  They told me to write them a letter telling them that the auction wasn't paid for in a timely manner (I have pay in 3 days or I have to report to Ebay to get my fees returned) and cancel the auction using customer request.  They told me to block them as a bidder as well which is what I did.  And, if they leave a negative to just contact Ebay and have it removed.  I did just that and today on 6/11 received a negative from them with the word (Good) for something they didn't receive.  I contacted Ebay and now they claim they have no record of my conversation (no notes written) and they will not remove the negative as there wasn't enough information.  When I asked to have a supervisor I was told they were busy and would call me back which of course they never did.  Now in hindsight I shouldn't have been kind and I should have reported her but other than that what could I do and how can a negative for this this be justified by Ebays policies?

[emerald40]

All buyers have 100% positive feedback.

You should have waited X amount of days then filed non payment notice.  Four days later close it and block.

You would have gtten your fees back and buyer would not have been able to have left negative.

Unfortunately ebay tells you to do one thing and when you do it, they deny they ever told you.

In this case just give a rofessional follow up with buyer never paid.

[gkyn29]

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@snicar8 wrote:

They told me to write them a letter telling them that the auction wasn't paid for in a timely manner (I have pay in 3 days or I have to report to Ebay to get my fees returned)

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In other words, they royally blew you off.

If you doubth this, then the non-call back was confirmation.

[muttlymob]

So I called CS and asked what to do.  They told me to write them a letter telling them that the auction wasn't paid for in a timely manner (I have pay in 3 days or I have to report to Ebay to get my fees returned) and cancel the auction using customer request.  They told me to block them as a bidder as well which is what I did.  And, if they leave a negative to just contact Ebay and have it removed. 

This is bad advice.  If you didn't file the unpaid item dispute and close it as a strike before the buyer paid then there isn't much you can do now.  It was still an open transaction where the buyer could pay.  Any time statement for payment in your listing doesn't mean much, especially since you did not follow through with the UID.

If you canceled the auction with the reason that the buyer requested it, you are open to a violation since the buyer did not request it.

And finally, never believe customer service if they tell you that the feedback will be removed until/unless it actually gets removed.  There may not be a valid reason for removal in this case since you did not file the UID.  The buyer paid.  The buyer can leave feedback.  It does not have to be justified or fair, as long as it doesn't violate any policy it will stay.

[muttlymob]

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

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The buyer did pay.

[emerald40]

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@muttlymob wrote:

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

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The buyer did pay.

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Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

Feedback - buyer did not pay on time.

[muttlymob]

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@emerald40 wrote:

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@muttlymob wrote:

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

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The buyer did pay.

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Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

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3 weeks later does not equal never.

Your advice was to leave "professional" feedback that actually was not true.  The buyer did pay, late or not he DID pay.  Feedback reply should not say that buyer never paid.

[castlemagicmemories]

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@emerald40 wrote:

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@muttlymob wrote:

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

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The buyer did pay.

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Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

Feedback - buyer did not pay on time.

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With all due respect, this is actually what you did say, copied and pasted from your post that you are referring to:

You should have waited X amount of days then filed non payment notice.  Four days later close it and block.

There is NO mention of 3 days there, sorry.

And an Unpaid Item Case may be opened 48 hrs after the listing end.

[snicar8]

Thank you very much for taking the time to give me a detailed and thorough explaination of what I did wrong.  I understand and appreciate it very much.  I think you are right that I should have just reported her as a NPB.  

[snicar8]

I'm just curious - are you defending this type of behavior from a buyer?

[emerald40]

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@muttlymob wrote:

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@emerald40 wrote:

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@muttlymob wrote:

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

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The buyer did pay.

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Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

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3 weeks later does not equal never.

Your advice was to leave "professional" feedback that actually was not true.  The buyer did pay, late or not he DID pay.  Feedback reply should not say that buyer never paid.

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Did you not read my followup to your post where I updated the feeback OP should leave

Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

Feedback - buyer did not pay on time.

[muttlymob]

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@emerald40 wrote:

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Did you not read my followup to your post where I updated the feeback OP should leave

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nope.  Have you ever heard of cross-posting?

your edit came through after I quoted.

your original advice to leave a followup feedback saying the buyer never paid is still visible.  hopefully anyone who needs advice in this area will read the entire thread and not just your initial comment to lie in feedback.

[muttlymob]

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@snicar8 wrote:

I'm just curious - are you defending this type of behavior from a buyer?

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nope.

I was correcting the advice of another poster who suggested lying in a feedback reply.  I made no statement on the right or wrong of the buyer.

[missjen831]

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@muttlymob wrote:

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@emerald40 wrote:

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@muttlymob wrote:

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

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The buyer did pay.

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Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

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3 weeks later does not equal never.

Your advice was to leave "professional" feedback that actually was not true.  The buyer did pay, late or not he DID pay.  Feedback reply should not say that buyer never paid.

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Its against policy to leave that kind of feedback for the buyer so it should have never been suggested. 

[missjen831]

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@emerald40 wrote:

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@muttlymob wrote:

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@emerald40 wrote:

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@muttlymob wrote:

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@emerald40 wrote:

In this case just give a rofessional follow up with buyer never paid.

---

The buyer did pay.

---

Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

---

3 weeks later does not equal never.

Your advice was to leave "professional" feedback that actually was not true.  The buyer did pay, late or not he DID pay.  Feedback reply should not say that buyer never paid.

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Did you not read my followup to your post where I updated the feeback OP should leave

Buyer paid 3 weeks later.

The buyer should not have let it drag that long.

My advice was to issue the non pay notice after 3 days.

Feedback - buyer did not pay on time.

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Wow. You are suggested the IP violate the feedback policy. You can’t say anything like that in feedback for the buyer. And the buyer did pay on time. They have as long as the seller or the system allows. The seller didn’t take any action to report the unpaid item before the buyer paid so it’s a lie to say the buyer didn’t pay on time.