eBay

snicar8 · ‎06-11-2018

Customer won auction on 5/19 and then never paid. Ebay sent out reminders and I sent invoices to this person and still no payment or communication from them. But they had 100% postitive feedback so I didn't report them as I just figured they got sick or something came up. 3 weeks later I relisted the auction (6/4) and got bidders. It was no big deal I thought. Then I started to get emails from this person asking me to lower my auctions on some and then they went in and paid for the auction from 3 weeks ago. So I called CS and asked what to do. They told me to write them a letter telling them that the auction wasn't paid for in a timely manner (I have pay in 3 days or I have to report to Ebay to get my fees returned) and cancel the auction using customer request. They told me to block them as a bidder as well which is what I did. And, if they leave a negative to just contact Ebay and have it removed. I did just that and today on 6/11 received a negative from them with the word (Good) for something they didn't receive. I contacted Ebay and now they claim they have no record of my conversation (no notes written) and they will not remove the negative as there wasn't enough information. When I asked to have a supervisor I was told they were busy and would call me back which of course they never did. Now in hindsight I shouldn't have been kind and I should have reported her but other than that what could I do and how can a negative for this this be justified by Ebays policies?

sin-n-dex · ‎06-11-2018

@snicar8 wrote:
I want to say thank you to all who have commented and I appreciate it. I'm sorry it caused all of you to have arguements over the issue but I do have a much clear picture of why you need to always file a NPB now.

As an update the CS department just now returned my call and did take the negative off. But I do understand how this is my fault in some respects as I didn't file a NPB. I should have still given her a chance to pay even after 3 weeks and I didn't think of it that way. And I wouldn't have thought of it that way without all of your explainations. I have learned that business is business and is not personal. I shouldn't have worried that they were suddenly ill or out of town and didn't pay. So that is my problem and I will learn.

Thank you again for your time!

Glad you got it removed.

The most important "business" reason for filing the NPB, is to get your fees back. Having not done that, and reselling the item to someone else has cost you 10% in fees twice. Further, when you successfully close the NPB you close the door on any feedback from the buyer. Since that wasn't done, she was able to leave the negative and due to her mistake of leaving a positive comment you were able to quickly win removal of the feedback. So congratulations on that.

If you have any further selling issues, feel free to come here any time to inquire. Some posters have been here for decades and can help you through some of the eBay messes that occur around here.

Cheers, C.

snicar8 · ‎06-11-2018

Thanks again and I have learned a lot from asking these questions - so glad I came on here!

Hope you all have a great evening!

snicar8 · ‎06-11-2018

I have to add this to the saga that began with this customer - today I noticed that the item I relisted that they didn't pay for in the first place has ended and guess what - they changed their name but their address is the same - do I have to sell this to them (he or she)? What can I do about this. Ebay did remove the negative feedback but what recourse do I have as a seller? I was told to block them and all they had to do was have another account to still get the item.

muttlymob · ‎06-12-2018

@snicar8 wrote:
I have to add this to the saga that began with this customer - today I noticed that the item I relisted that they didn't pay for in the first place has ended and guess what - they changed their name but their address is the same - do I have to sell this to them (he or she)? What can I do about this. Ebay did remove the negative feedback but what recourse do I have as a seller? I was told to block them and all they had to do was have another account to still get the item.

eBay has a policy that says buyers cannot bid or buy if they are on a seller's blocked bidder list.

https://www.ebay.com/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375

However, it has been reported that even though the policy specifically states:

You can't try to buy or bid on an item if you're on a seller's blocked bidder or buyer list
You can't use another account to buy or bid on an item if you're on a seller's blocked bidder or buyer list

It is only enforced if the seller can prove that the buyer did it in order to harm the seller. That if a buyer really, really wants the item then it is eBay-OK.

You may have a good argument for eBay actually enforcing their written policy though since the buyer already left you a neg. Use the report link on that policy page, call eBay. Good luck.