Problem refunding buyer -Cancellation in Progress

[jessboonie]

Hi, I'm hoping if anyone can help me.

I just cancelled an order and I learnt that eBay automatically refunds a buyer when this happens but this did not occur in this case. I am trying to refund the buyer from my ebay funds but it did not work. Then today I got the payout and I tried refunding the buyer from my Payoneer ID and it still did not work. It is stuck on "cancellation in progress". I don't know how to refund the buyer. I thought this was automatic. Please can someone help? I am trying to email ebay but it looks like you can no longer email them. Any help would be appreciated. Thank you!

[mam98031 · Accepted solution]

You likely need to contact Ebay directly for a resolution to this.

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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[jessboonie]

Thank you very much for your answer. I appreciate it. Take care.

[mam98031]

You are very welcome.  I hope you are able to get your issues resolved.

Happy Holidays.

[jessboonie]

Thank you! Merry Christmas!