Problem of not receiving the security code on my phone number

[jamissael-0]

Hello, I have a buying account and a selling account on eBay and now I am suffering from a big problem on my selling account on eBay. I am a seller on eBay and I have a problem for four days and I am very worried about my account. For a while, I have activated two-step verification using a phone number on my account. But when I tried to log in to my account, I could not get the security code on my phone number by message, so I could not log in to my account. So I contacted the eBay support team by email and they told me that I should go to the SMS service provider in my country. I did that. I went to the SMS service provider in my country and made a great effort to solve the problem, but the problem was not solved by the SMS service provider in my country, so I decided to deal with another SMS service provider in my country and I got a phone number from another SMS service provider in my country. Also I tried to contact the eBay support team by email again but the eBay support team does not respond to me maybe because I contacted the eBay support team by email more than once because I was very worried about my account now the eBay support team does not respond to the messages I send them by email and also I am not good in English to communicate with eBay by phone so please can you help me with that now I cannot respond to customers or ship products to my second account on eBay
Also eBay does not provide a service to call a phone number to provide you with the security code like Payoneer because the security code via messages does not reach my number due to a problem with the SMS service provider in my country. I can provide eBay with any information it wants such as personal ID or communication via live video or any information it wants I am really very sad because of this problem.
What is your advice to me to solve this problem as soon as possible Thank you very much

[jenk56]

I had the same problem, I did not get the two step verification texted to my phone.   This was after things were smooth for about 2 months.  So I could not log on without the verification.   I should say it was just with this account, I have 3 and the other 2 were not a problem receiving the 2 step verification.

I had to contact support and after them trying several things with me on the phone they turned off the two step verification and the problem was solved.  It did take about an hour with them as they tried several things.  

After that I immediately took off the 2 step verification on the other accounts also.  

It was a very, very frustrating things, the ebay agent did say they had never seen this problem before after taking off the 2 step verification.  

Good luck to you.

[kh-light]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.