Previously reported buyer still able to commit fraudulent returns?!

[nostalgiadonut]

Earlier this month, I had sold a vintage Fisher Price Toy sealed in the box.  The buyer paid through buy-it-now.  After paying, they messaged me to cancel the item.  As I was about to approve the cancellation, they sent another message asking me to ignore their cancellation and to ship the item.  

Two weeks later,  I receive a return request.  Instead of a SNAD case, the buyer used the "Not Authentic" option as a reason for return.  Their only comment was that the toy was poorly designed.  They opened a 30 year old sealed toy - devaluing it - and then critiqued its design.  How is that considered an authenticity issue?

 I spoke with a CSR and they told me that they agreed that this is a buyer's remorse case.  The CSR also told me that this buyer was reported last month.  After all that, they said please offer the buyer a return shipping label. 😂😤  They said since I'm a top rated power seller that  I have the "privilege" of only offering a 50% refund for the return.  

I fully understand the level of **bleep** that us sellers have to deal with.  However, there should be a way for eBay to police cases like this better; especially if the buyer has been previously reported by other sellers.  It's sad to know that ebay's Returns Team can agree with the seller, see this issue has happened before, and still require the seller to go along with a fraudulent return request.   

[debada-8055]

The CSR who told you the buyer had been reported before needs fired.

[nostalgiadonut]

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@debada-8055 wrote:

The CSR who told you the buyer had been reported before needs fired.

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Ebay would probably function better with more transparency, instead of less.

[maxine*j]

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@nostalgiadonut wrote:

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@debada-8055 wrote:

The CSR who told you the buyer had been reported before needs fired.

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Ebay would probably function better with more transparency, instead of less.

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Agreed.  And I do understand your furstration, and your monetary loss.   But a CSR telling one member another member's business / actions / sanctions / whatever is neither needed nor warranted.  Think about the shoe being on the other foot.  "Oh, yeah," says the CSR to a buyer some time in the future, "I see we once had a case filed against -nostalgiadonut- over a vintage toy..."

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[luckythewinner]

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@nostalgiadonut wrote:

Previously reported buyer still able to commit fraudulent returns 
{snip}
I spoke with a CSR and they told me that they agreed that this is a buyer's remorse case

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I do not think a buyer should get kicked off eBay just because a seller claimed they commited fraud, just as I do not think a seller should get kicked off eBay just because a buyer claimed they commited fraud.

That aside ... 

eBay CSRs are not tasked with deciding fraud cases. An eBay CSR's opinion on your case is like a NASA receptionist's opinion about the cost of the space program. 

[cookingscooter]

if the buyer is a frequent flyer on fraudulant returns then yes kick them off ebay. if the buyer is wrong they should not get a refund. if the sell is wrong they should refund. i sell books. 30 day return policy allows buyers to use the product then return it. so essentially they got use of the product for free. we as sellers have a time limit to get products shipped. i think buyers should have a time limit also and not 30 days. i keep detailed records of every sale. if this person does it to you again block them from being able to buy from you in the future.