When I see the word “damage”, I think “claim” as in a claim for loss or damage of the shipment. When I see the word “scam”, I think “illicit or illegal activity” as in a civil or criminal charge of fraud and its ilk.
In terms of the former, domestic carriers each have their own network and delivery strategy (air/ground transportation) and, when it comes to legal matters, the question is not whether it is UPS or FedEx but, rather, in which capacity UPS or FedEx is acting since there is a difference between a claim for damage against a motor carrier (ground transport) and a claim for damage against an air carrier (air transport). As a general principal, ground carriers are registered with and subject to a regulatory framework comprised of Federal Statutes and Federal Regulations, which have been in force in some form or another since the 1930s, the basic essence of which is to make them liable for damage unless there is a VALID limit of liability contained in the carrier's tariff or in an individual contract, which carriers are not generally able to avoid by “rule, contract or otherwise” (emphasis added). In contrast, domestic air transport has basically been deregulated since the 1970s meaning that, while they do have liability for damage (under principles of common law), they can more easily limit their liability within their tariffs or contracts and also establish short time frames for filing claims.
Moreover, perusal of the UPS and FedEx websites shows they offer various other services, such as ocean freight for example. Such other services are governed by yet another layer of international treaties, laws and the particular carrier’s own T&Cs. In other words, to determine the rights and obligations of UPS or FedEx with respect to you, the seller/shipper customer, it is not enough to say "it's UPS" or "it's FedEx." Rather, it’s important to know the differences within the FedEx and UPS corporate structures as it is to know the differences between FedEx and UPS. (Note: General information for educational purposes only. If you would like more information or require legal advice, if any, please contact your lawyer about your particular factual and legal circumstances).
When it comes to the latter – i.e., suspected fraud generally, a matter for the local police and reportable also to the FTC (and FBI) when it involves suspected internet-facilitated fraud (identity theft, mail and wire fraud, etc.):
https://www.justice.gov/criminal-fraud/identity-theft/identity-theft-and-identity-fraud ,
https://www.ic3.gov/default.aspx . A serious matter, and so, too, is the punishment for criminals who are convicted of identity theft / hacking / wire fraud: see,
https://www.fbi.gov/contact-us/field-offices/washingtondc/news/press-releases/man-pleads-guilty-in-e... ,
https://www.wklaw.com/the-serious-federal-consequences-of-computer-hacking/ .
Meantime, and regarding FedEx “Delivery Manager”, note the emphasis: “II. … Recipient represents and warrants that Recipient is AUTHORIZED BY the SHIPPER to use or request the FedEx Delivery Manager … “ . In other words, requires seller/shipper consent, and acknowledged. In the event recipient lies about it, I do wish FedEx all the best in pursuing its claim against and collecting upon that warranty from the recipient (as they say, a warranty is only as good as the one who issues it).
May justice prevail!
