Thanks for the response Elizabeth, but I want to clarify a few things publicly since this situation has now cost me significant time, money, and inventory:
This was a local pickup-only sale for a large wooden bench—clearly marked as such in the listing. There was no shipping option involved. Yet I was told to accept the return and issue a postal return label, which obviously makes no sense for a large, hand-delivered item. There’s no carrier that would even accept this.
To make matters worse, I’ve gone through two separate appeals, and in both cases the eBay reps I spoke to expressed confusion as to why the refund was even issued—especially without the buyer ever returning the item. So now the buyer has both the bench and their money, and I’m left with nothing.
This doesn’t feel like a misunderstanding—it feels like a misapplication of policy or system failure. And quoting the return policy for shipped items doesn’t help in this context. Local pickup is fundamentally different and should be treated as such.
I’m requesting a real review of this case, not just a boilerplate reply or another dead-end appeal. This has real consequences for sellers who follow the rules.
Would appreciate further escalation and insight from eBay staff or anyone who’s had success resolving something similar.
