Persisting "...can't be listed because the text on ... is not in English" issue.

[zenmony-dot-com]

Hello everyone,

I'm seeking advice on an issue I'm facing as a seller on eBay. Our listing https://www.ebay.com/itm/201569278571
got blocked (we cannot introduce any changes to it), and the error message says:
"Your item can't be listed because the text on the item or its packaging is not in English."

We reached out to eBay support and were told that the problem occurred because the package was all in Japanese, which was not true.
As you can see on the listing page pictures, the product included a section in English with a full description. To fully comply with the standards (and as eBay support insisted), we had the package recreated in English - it encases the original Japanese packaging - most of our customers prefer the original Japanese package for authenticity.

However, when trying to list a new item, we still keep getting the same error message.
We reached out to eBay support again on March 4, but did not get a response yet.

Here is the screen video of the process: https://youtu.be/TENMWsTEqQ0
Below are the product pictures.

Any advice on this case would be greatly appreciated. Thank you in advance for your help!

[reallynicestamps]

Thanks I corrected my notes.

[slippinjimmy]

@zenmony-dot-com 

The answer to your problem can probably be found in this very lengthy document from the FDA regarding labelling of dietary supplements.

https://www.fda.gov/food/dietary-supplements-guidance-documents-regulatory-information/dietary-suppl...

Usually these requirements do not apply to private imports from outside the US but since the listings are made on eBay.com the rules probably DO apply. Certainly eBay is very sensitive to these requirements as they have had previous issues of this nature with the FDA and are extra cautious to ensure they are in full compliance.

[wastingtime101]

Adding a policy page point of reference:

https://www.ebay.com/help/policies/prohibited-restricted-items/prescription-overthecounter-drugs-pol...

• All required labelling information must be in English

You said you created English packaging that encases the Japanese packaging? Does that mean the item is double-boxed? If so, the listing should be created showing only the exterior box with English language.

However that still leaves the issue where the bottle is entirely in Japanese.

[zenmony-dot-com]

Could you do me a solid and get me an invite to https://www.facebook.com/eBayForBusiness/? Looks like it's a private page. Or maybe you could pass on a message to them for me?

[zenmony-dot-com]

Could you do me a favor and get me an invite to
https://www.facebook.com/eBayForBusiness/ ?
Looks like it's a private page.
Or maybe you could pass on a message to them for me?