eBay

lindahf · ‎01-11-2022

My accounts of 23 years and positive feedbacks have been placed on Permanent Restriction and I will not be paid out the $14,000 I am owed for sixty to seventy days. I have purchased over $350,000 on eBay and sold about $180,000 -

WHAT HAVE I DONE WRONG TO DESIRE THIS? PLEAE TELL ME

I have no idea why a "Permanent Restriction" was placed on my account and customer service will not explain why

lindahf · ‎01-12-2022

@pburn wrote:
And, I see you've started an entire thread about customer service reps having accents, and copy/pasted this same statement in that thread. That act in and of itself would seem to contradict your claim that you "have great patience for people who English is not their mother tongue."

I have dyslexia and other issues with my written English so please bear with me and I will explain:

In the 23 years of being with eBay (my other account is tdicar) I have contacted customer service a few times. Up until the last couple of times I have been VERY impressed with have the agent handled my concerns and being very knowledgable, regardless of their accent. The last couple of recent times I had a hard time understand the agent and two different answers to my concerns. I know eBay (and many other companies) are having staffing issues due to Covid and curious to know if other had the same experience as I thus for my posts here

dogchow747 · ‎01-12-2022

@lindahf:

Did you provide eBay all of the information for Managed Payments?

That is usually part of the issue with these cases.

Did you talk to these folks?

https://www.facebook.com/eBayForBusiness/

monster-deals · ‎01-12-2022

You will never get anywhere with overseas CSRs on a matter they have no authority to help you with in the first place. All you will get is a flow chart script.

You need to go higher, WAAAAY higher up the chain.

aprilmoviebuf2000 · ‎01-12-2022

@lindahf wrote:
You should have gotten a warning message about listing this. If you did not heed the warning and continued anyway, eBay will not reinstate your account. They will not listen. Sorry.
No warning for that (checked my emails and messages again) but a warning for creating a listing with "Genuine item not 3D printer" which I fixed straight away. Yes, seems like eBay don't listen

Thanks

Well, ok. But with the words "walrus" and "ivory" in your title, yes you would have gotten a warning either when you created the listing, or soon after it went live. And if you had the listing taken down, then relisted it anyway, eBay has no patience for that either. Not saying this is what happened or what you did...just saying.

I can pretty much guarantee, that item is the reason for your permanent restriction. eBay is very strict on that, like I said. I won't even use that word when describing color, I use cream or off white.

dogchow747 · ‎01-12-2022

@lindahf

No warning for that (checked my emails and messages again) but a warning for creating a listing with "Genuine item not 3D printer" which I fixed straight away. Yes, seems like eBay don't listen

If you used the word "not" in your listing, that is probably part of the issue.

lindahf · ‎01-12-2022

@aprilmoviebuf2000 wrote:
I can pretty much guarantee, that item is the reason for your permanent restriction. eBay is very strict on that, like I said. I won't even use that word when describing color, I use cream or off white.

Thanks again - You may be right but I never got a warning about this listing and maybe I am missing something on eBay Animal Policies

pburn · ‎01-12-2022

@monster-deals wrote:
You will never get anywhere with overseas CSRs on a matter they have no authority to help you with in the first place. All you will get is a flow chart script.

You need to go higher, WAAAAY higher up the chain.

I'm not so sure the OP will get anywhere with anyone, no matter how high up the chain. I don't recall ever hearing of a seller successfully challenging a permanent restriction.

aprilmoviebuf2000 · ‎01-12-2022

@lindahf wrote:
@aprilmoviebuf2000 wrote:
I can pretty much guarantee, that item is the reason for your permanent restriction. eBay is very strict on that, like I said. I won't even use that word when describing color, I use cream or off white.
Thanks again - You may be right but I never got a warning about this listing and maybe I am missing something on eBay Animal Policies

It's crystal clear, right there in the link you posted.

"The following wildlife products are not allowed:"

*Ivory or bones from ivory producing animals

*Items made from marine mammals

Sorry to have to tell you this, but your permanent restriction is most likely just that....permanent. As well as any other accounts you may have, or anyone in your household. You can try to appeal their decision, but eBay trusts that sellers will thoroughly read their terms of service, including but not limited to what can and cannot be listed.

lindahf · ‎01-12-2022

@aprilmoviebuf2000 wrote:
Sorry to have to tell you this, but your permanent restriction is most likely just that....permanent. As well as any other accounts you may have, or anyone in your household. You can try to appeal their decision, but eBay trusts that sellers will thoroughly read their terms of service, including but not limited to what can and cannot be listed.

No problem. I am bad and guess I desire it but it seems a little harsh after 23 years of being good. Why couldn't they tell me the reason I got deleted? Anyway eBay are most likely doing me a favor as I can't believe how much time I have spent of creating listings, shipping, following up, etc......

Bye

wrong66 · ‎01-12-2022

Is there a difference between "permanent restriction" and "permanent suspension"?

craigstevensstudio · ‎01-12-2022

it was the walrus cribbage board. (ebay does not allow ivory to be sold) ebay was "NOT" the place to sell this item.)

(now note" this is a legal item to sell in general) it was worked by a alaska native and is a art craft (it must be worked by a alaska native in order to be able to legally be sold. it MUST BE SIGNED by the native and also the location it was made.)

this was probibly the reason your account was suspended.

slati_2013 · ‎01-12-2022

I don't think it has anything to do with the walrus issue. This account is a classic example of what eBay considers a high risk account. Dozens of high end, expensive items sold in a short amount of time. I can't repeat this enough; do not all of a sudden start selling lots of expensive items. Dozens of restricted sellers all had the same issue. Tens of thousands of dollars in a short amount of time.

fashunu4eeuh · ‎01-12-2022

Very sorry this happened to you. The MC011 permanent restriction is the toughest to get from eBay. It usually comes when there have been multiple problems—too many returns or cases opened, tracking not uploaded in time, poor customer service, policy violations, etc. (Not saying you had these issues, but had there been any problems?)

Whatever documents you sent must not have resolved eBay’s concerns about your accounts. Plus, accounts selling high-value goods can get a seller on eBay’s radar quickly, especially if the move to high value goods was sudden, which may or may not be your case.

I have heard of sellers getting reinstated after an appeal but that it can also take months. Try Googling the matter to see if there is info out there on how to appeal such a restriction. Good luck to you.

pburn · ‎01-12-2022

@wrong66 wrote:
Is there a difference between "permanent restriction" and "permanent suspension"?

Not that I know of. I think it's just a matter of semantics. eBay uses both terms on this page; however, I don't see a distinction between the two--they seem to be using the two terms interchangeably. The page also doesn't address permanent suspensions/restrictions, and I couldn't find a page that does. Maybe someone else has one bookmarked? Or can perform a better search than I?

Might be a good question for the Weekly Chat next Wednesday.

aprilmoviebuf2000 · ‎01-12-2022

@wrong66 wrote:
Is there a difference between "permanent restriction" and "permanent suspension"?

Think of permanent restriction as the baby version of permanent suspension.

In the restriction phase, user won't be able to list, sell, or buy. eBay enacts a waiting period for any seller payouts for I believe 60 days, to make sure all funds to eBay are paid, all buyer claims are resolved if there are any, etc.

After everything is square with eBay and any of the user's buyers, the account is permanently suspended, and the user ID will no longer exist. That's my understanding of it all anyway.

There are also restrictions that are not permanent, but have a time limit to get the account back up to speed and up to eBay standards.