Perfect example of why eBay shouldn't force free returns on Motors or anyone

[esg-enterprises]

Had a Freightliner part listed, part number, general model/year range. Buyer asks will this fit a Cascadia?  

I reply I am not sure, I would suggest contacting your dealer. He messages me a day or two later and says its a 2000.

I reply from my additional research, which I did,  your truck is outside the year range, but again, call a dealer.  

Two days later he buys it and a week later he opens a remorse return. He has no problem paying for the label apparently. But eBay wouldn't want him to have any accountability here.

We motor sellers are now equivalent to a department store dressing room, only we eat shipping, so that's not even accurate, with the buyer having 0 repercussions for their stupidity or laziness.

[hbktech_69]

The items I see you selling I wouldn't mind too much about this policy.

But my items come from closed dealerships, they are OEM, the most expensive, many of them say on the outside "NOT RETURNABLE IF OPENED"

so now ebay encourages anyone to try my $200 oxygen sensor out, if it doesn't fit, no problem, the seller pays for shipping both ways and loses $200 on the open non returnable o2 sensor.  

[carlmarxx]

Over the years   I  have  many phone  conversations   with  U.S.  Seller supervisors  at the  Ca. San Jose    office . dealing  with merchant-dice   marked  on box or package not returnable once opened  and  no refunds .  I pointed  out  regulation's   . I   even told  him that I could not risk selling   high end Halloween Mask's  on site  because  once the buyer removes them  from packaging  and put  them on,  I can't take them  back   and   No refunds  ,because they  can't be resold once removed from the package  do to health code regulations .  

[redlinear]

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@hbktech_69 wrote:

The items I see you selling I wouldn't mind too much about this policy.

But my items come from closed dealerships, they are OEM, the most expensive, many of them say on the outside "NOT RETURNABLE IF OPENED"

so now ebay encourages anyone to try my $200 oxygen sensor out, if it doesn't fit, no problem, the seller pays for shipping both ways and loses $200 on the open non returnable o2 sensor.  

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I am worried.
Going to be impossible for buyers to sort new from used parts anymore.
Same with sellers trying to research price.
AND, in a few months, eBay will figure this out and extend it to ALL auto parts.

[hbktech_69]

Didn't even think about this, people skirting the system by listing their items as used will only confuse the pricing and make the site worse, very smart analysis didn't even think of that, but you are 100% right.  

I hated that I had to notify 1/3rd of my staff today that their last day is July 15th.   They worked hard, they did a good job, in 2 years I had 2 late shipments out of 10's of thousands of orders, ebay doesn't appreciate it though, they never have.   

Unfortunately I feel that sellers do not have a voice on this platform, and that if I keep complying with ridiculous policies like this that I am just enabling ebay.    Between the ridiculous fees, lack of support, taxes from the fed and state governments, that this just isn't worth the hassle anymore.

I believe that when ebay starts pushing this horrible policy, that many people will have the attitude I'll just try it to see if it works and if it doesn't i can return it for free.  Unfortunately I can't return over half of my inventory to the manufacturer after it is opened, meaning I'll lose a substantial amount of money over this new policy, which I'm not willing to lose.   

No company other than this website of grifters allows any buyer to return an electronic part or sensor to the store.   Ebay should try buying an oxygen sensor for autozone, then install it in the car, and then try to return it to the store, they are in for a rude awakening if they do this.

[fern*wood]

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@redlinear wrote:

I would assume that @esg-enterprises offers free shipping for the same reason I do.
Ease of decision for buyers.
Ease of decision for us.
   In order to sell something, if you believe price is important. Then, you are competing with other sellers TOTAL price shipped.  
  If somebody else is selling the same thing for $20 plus $10 shipping.  That's $30.  Mine needs to be cheaper ($29).    If I can't make money shipping this item for $29.  I can't make money selling it for $19 and shipping it for $10.
And I can't sell it at all for $21 plus $10.
Really makes no difference aside from creating an EASY total for the buyer. 
PRIORTY isn't a requirement.  We usually ship the cheapest method possible-vs-time of delivery. 
By offering Free Shipping, nobody complains about multiple orders being shipped together.  Nobody complains about the chosen method either. Even switching after the purchase.
  (well, there was this one guy...lol). But that's it....one buyer in as long as I can remember.

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Yeah, I understand the concept of free shipping, but I wondered why set it to Priority mail, which means you can't use ground advantage.  That could unnecessary cost extra money to do for an unknown benefit. 

[hbktech_69]

What do you mean by set it to priorty mail?  They are forcing sellers to pay for priority mail return shipping?   

Maybe the grifters at ebay can offer priority return windows for buyers too, instead of giving them 3 weeks to return something, and then giving me 2 days to refund them after it gets here.  

The website is so slanted against you if you're a seller, and you're the one that pays all of ebay's bills.   Enough is enough, time to cut this cancer out of my companies body.  

[redlinear]

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@fern*wood wrote:

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@redlinear wrote:

I would assume that @esg-enterprises offers free shipping for the same reason I do.
Ease of decision for buyers.
Ease of decision for us.
   In order to sell something, if you believe price is important. Then, you are competing with other sellers TOTAL price shipped.  
  If somebody else is selling the same thing for $20 plus $10 shipping.  That's $30.  Mine needs to be cheaper ($29).    If I can't make money shipping this item for $29.  I can't make money selling it for $19 and shipping it for $10.
And I can't sell it at all for $21 plus $10.
Really makes no difference aside from creating an EASY total for the buyer. 
PRIORTY isn't a requirement.  We usually ship the cheapest method possible-vs-time of delivery. 
By offering Free Shipping, nobody complains about multiple orders being shipped together.  Nobody complains about the chosen method either. Even switching after the purchase.
  (well, there was this one guy...lol). But that's it....one buyer in as long as I can remember.

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Yeah, I understand the concept of free shipping, but I wondered why set it to Priority mail, which means you can't use ground advantage.  That could unnecessary cost extra money to do for an unknown benefit. 

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Ours are set to Ground Advantage or FedEx Ground  (one of the two per listing, not both or either).
Free Shipping, 2 day handling.
  Quite often I'll upgrade a Ground Advantage to FedEx or UPS when making the label.  (considering shipping cost, cost of item, safety of service, and time of service). 
  Then again, quite often I'll go Ground Advantage instead of FedEx if the need arises.
When making labels, I don't pay much attention to how I "inteded" to ship the item.  I consider other factors and usually just do what I want at the time.
  I DO remember that one Alaska buyer that complanied..LOL  

[carlmarxx]

I  always  sent  FedEx or  UPS  return shipping  labels to my buyers  when I was selling .  If I was still  selling  on this site   I would never ship USPS ground Shipping ,But Priority Mail   and  FedEx Flat rate 3 day shipping  if  items fit in the boxes   and also offer   UPS ground  shipping . 

[tobaccocardyahoo]

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@esg-enterprises wrote:

He has no problem paying for the label apparently. But eBay wouldn't want him to have any accountability here.

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You chose a return policy which provided this option. It is not at all comparable to the new Ebay policy. If we are going to discuss accountability ...

You, in order to make sales on some of your used parts, identify a flaw and add comments to reduce the likelihood that a buyer will move on to some other listing by offering an opinion it is not likely to be a problem.

We all make some compromises with full transparency, risk levels and other factors to enhance or ability to make a sale. 

 If your item with the following condition information 

Used

“REPAIRED, LOOKS SOLID, GOOD WELD, CAN'T SEE IT BEING AN ISSUE.”

fails would you volunteer to pay the return shipping? Or would you only if the buyer opens an INAD return.

[esg-enterprises]

@tobaccocardyahoo with all due respect I'm kinda confused by your question. If an item is defective, why would anyone not accept a return and pay the shipping?

"in order to make sales on some of your used parts, identify a flaw and add comments to reduce the likelihood that a buyer will move on to some other listing by offering an opinion it is not likely to be a problem."

I think this is called an item description, why would someone not describe a known issue with an item they are selling? 

[tobaccocardyahoo]

Of course you were correct to identify the defect, but by minimizing it, you open yourself to inad with the same potential result as ignoring it.

[loose_goose_garage]

Not that I know of, haven't seen that requirement anywhere.

[carlmarxx]

I know  of number of sellers  that made sure they  pointed  out all the flaw's  and  defects  in their  description  and item details and covered  themselves   on all sale's final   ,no return  ,No refunds  or  have  a  return  policy   .  they all did enough  to force  eBay to back them  up  against any dispute  filed  and they never lost any money  out of pocket .    

[siamjane8]

@tobaccocardyahoo @esg-enterprises 

Tobacco...I think you misunderstood what esg was saying- the buyer bought the item "hoping" it would fit even though esg told him on 2 messages it likely was not going to work because the part listed was not for the year range truck that the buyer had.    This is 100% the buyers fault and he opened the return and was willing to pay the return shipping- under eBay's ridiculous new policy... This remorse return will cost esg 50% of the return label and likely the orinal shipping. 

     What esg was saying is that if he did indeed send out a defective item- he would be more than happy to refund the original shipping and pay to get the item back.... Any good seller would do that... Esg is an amazing seller and his inventory is a asset to have on eBay- he will leave a giant hole for buyers if he moves his inventory elseware because of this. 

    Hopefully eBay kills this policy before too much damage is done. 

[esg-enterprises]

@tobaccocardyahoo apparently this conversation only makes sense to one of us, take care.