Paying for a reply from Ebay??????

[calamityjane]

I just got a notice that I haven't paid my fees...when I tried to have a chat with them they want me now to PAY to subscribe to a chat app...this is disgusting. Pay to straighten out something I didn't do wrong?? I'm about ready to quit selling and buying on Ebay...absolutely NO Customer Service at all!!! And I know because I was a Customer Service Manager at Amex for years!

[buyselljack2016]

you are not dealing with eBay. You have gotten in contact with a scammer.

[katzrul15]

As @buyselljack2016  pointed out, there is NO pay to "chat" feature with e-Bay.  Hopefully you have not entered any personal information into whatever site you landed in???  Would change my password asap.

[1786davycrockett]

I received the same email -- and it was directly from eBay, so not a scam.

Several other sellers have also complained about receiving this email -- even though our "unpaid" balances are ZERO.

Just another eBay snafu.

[katzrul15]

@1786davycrockett 

OP's post states she/he was being asked to PAY to subscribe to a chat app in order to speak to e-Bay about their account.  That would be a scam.

[1786davycrockett]

You're right -- I skipped over that part.  My apologies.

The email that I received from eBay mentions NOTHING about a chat app -- just a demand for payment on a ZERO balance.

[katzrul15]

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@1786davycrockett wrote:

You're right -- I skipped over that part.  My apologies.

The email that I received from eBay mentions NOTHING about a chat app -- just a demand for payment on a ZERO balance.

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Got the same email asking for payment and amount owed was Zero.  lol  (e-Bay at WERK, see the email to prove it!  lol)

Wondering if the OP googled how to call them and ended up in one of the scam sites?