Package stuck near Buyers location? Help..

[fairpromise]

Hello, I sold an item recently and ensured the package with tracking and insurance. The item was suppose to arrive a few days ago and has remained in the same location near the buyer's address. When looking at the tracking history it states "The item is currently in transit to the destination." I'm concerned the buyer will eventually grow impatient waiting for their item. Given the package is in their city, I assumed it would had been delivered today. What does this mean and has anyone had this issue before? 

[dhbookds]

either may not have gotten there today or got there and the notification is held up.........sometimes USPS doesn't update until midnight.   I wouldn't worry yet.

[mam98031 · Accepted solution]

What I do when I notice something like this, I go to USPS [assuming that was your carrier] and sign up for email updates on the specific tracking number.

Oddly more times that not, doing this shakes a package loose and it starts moving again.  I don't know why and it doesn't always work, but many times it does, so it is certainly worth you time.

And if you carrier is USPS, go to USPS.com and file for a lost package.  They really do investigate these things within a couple of days.  

Good luck and I hope you see some movement very soon.

[fairpromise]

Okay awesome thank you 

[fairpromise]

Went ahead and sent a request for email updates, thanks for the recommendation. Hopefully this might work! 

[vintagecraze50]

Sometimes the item is actually delivered and the tracking has not updated.

[mam98031]

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@fairpromise wrote:

Went ahead and sent a request for email updates, thanks for the recommendation. Hopefully this might work! 

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You can go ahead and put a trace on the package too, right from the USPS website as well.

[fairpromise]

Okay I will be sure to keep this in mind and if the buyer claims to of not received the item yet. Thanks again for the help!

[slippinjimmy]

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@fairpromise wrote:

I'm concerned the buyer will eventually grow impatient waiting for their item.

When/if they do they will let you know and you can take the appropriate action.

In 2018 I had about 10 shipments where the tracking ended with "currently in transit to destination", I never heard a word from any of those buyers and at least 4 or 5 left feedback so presumably they all received their packages regardless of what the tracking shows.

In the meantime, relax, you'll go crazy checking the tracking of every shipment.

[or_couture]

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@mam98031 wrote:

What I do when I notice something like this, I go to USPS [assuming that was your carrier] and sign up for email updates on the specific tracking number.

Oddly more times that not, doing this shakes a package loose and it starts moving again.  I don't know why and it doesn't always work, but many times it does, so it is certainly worth you time.

And if you carrier is USPS, go to USPS.com and file for a lost package.  They really do investigate these things within a couple of days.  

Good luck and I hope you see some movement very soon.

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I second this. Also, you can open a search request, that also moves it along.

One time I had an item shipped 2 days priority delivered after 2 weeks!

It was also in the same city for 2 weeks. I was sure it would be lost.

It happens sometimes... they always say it's an estimate not a guarantee.. 

[castlemagicmemories]

I am dealing with this same situation right now.  An item has been sitting close to where it would be delivered and has sat there for four days now.  I signed up for email updates at that time, four days ago.  I called the PO this AM and was told I was the third person to call on this today.  Apparently a container of mail has been stuck somewhere and it is not where the tracking says it is.  Was advised to just wait.  

[juststuffisell]

Depending upon where the item is going, there could be weather delays holding it in place. Keep an eye on the tracking as there is nothing you can do about that scenario. If it continues to sit for a few more days, follow USPS guidelines of package locating. Since you've insured the item, I would not sweat if for sure at the moment.

You can see that here:
https://www.usps.com/help/missing-mail.htm

Cheers