eBay

srt2005 · ‎07-28-2022

I'm guessing that I know the answer as the answer is always, sux-to-be-u, type of answer form ebay.

Anyway a buyer has purchased multiple items over the last week from me that were shipped in multiple packages over multiple days. Well yesterday I'm informed by the Post Office one of the first packages shipped is being returned to me due to "animal interference".

Huh? What? Oh I get it there is probably a dog at the address or in the neighborhood being aggressive so the carrier didn't deliver the package. Thats fine with me and certainly the carriers right but since when do they return a package the same day?

The Post Office has always notified home owners that their mail is being held at the Post Office for pick-up due to an aggressive animal so I can't figure out why the package was immediately sent back to me.

And now the best part and the reason for my post here. I gave the buyers a heads up and instead of offering to cover the shipping a second time the buyer files a chargeback with ebay. Keep in mind all I did was give the buyer a heads up, I did NOT ask for any additional money as I figured I was going to have to eat a second shipping charge even though I did nothing wrong.

So what should my reply to ebays chargeback be?

bonjourami · ‎07-28-2022

What does the tracking show? Usually Ebay considers an attempted delivery as good as a delivery.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

joseh1445 · ‎07-28-2022

Since you did your job. That is, to package and ship item. That is all that you have to do. As far as the charge back, I have been in your shoes as well and in my case ebay sided with me. But every case is different, I hope that you win the case.

If the item is return, refund buyer minus shipping fees. Also add this amazing person to your Block Buyers List.

donsdetour · ‎07-28-2022

@srt2005 wrote:
I'm guessing that I know the answer as the answer is always, sux-to-be-u, type of answer form ebay.

Anyway a buyer has purchased multiple items over the last week from me that were shipped in multiple packages over multiple days. Well yesterday I'm informed by the Post Office one of the first packages shipped is being returned to me due to "animal interference".

Huh? What? Oh I get it there is probably a dog at the address or in the neighborhood being aggressive so the carrier didn't deliver the package. Thats fine with me and certainly the carriers right but since when do they return a package the same day?

The Post Office has always notified home owners that their mail is being held at the Post Office for pick-up due to an aggressive animal so I can't figure out why the package was immediately sent back to me.

And now the best part and the reason for my post here. I gave the buyers a heads up and instead of offering to cover the shipping a second time the buyer files a chargeback with ebay. Keep in mind all I did was give the buyer a heads up, I did NOT ask for any additional money as I figured I was going to have to eat a second shipping charge even though I did nothing wrong.

So what should my reply to ebays chargeback be?

On one item or on all the items they purchased???

richard1rst · ‎07-28-2022

@srt2005 wrote:

Anyway a buyer has purchased multiple items over the last week from me that were shipped in multiple packages over multiple days. Well yesterday I'm informed by the Post Office one of the first packages shipped is being returned to me due to "animal interference".

Huh? What? Oh I get it there is probably a dog at the address or in the neighborhood being aggressive so the carrier didn't deliver the package. Thats fine with me and certainly the carriers right but since when do they return a package the same day?

The Post Office has always notified home owners that their mail is being held at the Post Office for pick-up due to an aggressive animal so I can't figure out why the package was immediately sent back to me.

Just curious. If they could not get to the house to deliver the package how could they have gotten to the house to deliver the notice?

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

albertabrightalberta · ‎07-28-2022

@srt2005 wrote:
I'm guessing that I know the answer as the answer is always, sux-to-be-u, type of answer form ebay.

Anyway a buyer has purchased multiple items over the last week from me that were shipped in multiple packages over multiple days. Well yesterday I'm informed by the Post Office one of the first packages shipped is being returned to me due to "animal interference".

Huh? What? Oh I get it there is probably a dog at the address or in the neighborhood being aggressive so the carrier didn't deliver the package. Thats fine with me and certainly the carriers right but since when do they return a package the same day?

The Post Office has always notified home owners that their mail is being held at the Post Office for pick-up due to an aggressive animal so I can't figure out why the package was immediately sent back to me.

And now the best part and the reason for my post here. I gave the buyers a heads up and instead of offering to cover the shipping a second time the buyer files a chargeback with ebay. Keep in mind all I did was give the buyer a heads up, I did NOT ask for any additional money as I figured I was going to have to eat a second shipping charge even though I did nothing wrong.

So what should my reply to ebays chargeback be?

Ebay should have your back.

Respond with the tracking number showing the attempted delivery and the reason for RTS. In the notes, you can also put into words that delivery was attempted but unable to be completed due to an animal impeding delivery.

As for paying the second time for shipping it, that isn't your responsibility.

albertabrightalberta
Volunteer Community Mentor

srt2005 · ‎07-28-2022

So far just one package. I need to go look at the other tracking numbers.

srt2005 · ‎07-28-2022

albertabrightalberta · ‎07-28-2022

@srt2005 wrote:

That doesn't say that it's being RTS. It might be going back to the local p.o. for a delivery attempt in a day or so.

But with the chargeback, I'd still respond as per my suggestion above.

albertabrightalberta
Volunteer Community Mentor

donsdetour · ‎07-28-2022

What kind of payment dispute did they open??

Item not received or unauthorized use??

If item not received enter tracking number in case.

maidenru_40 · ‎07-28-2022

I had a yard sale a few weeks ago. The mail lady refused to give me my mail. Wouldn’t walk up the driveway. Almost had a fit. Then stormed off. They marked all my mail animal interference lol. They usually hold it at the local post office to pick it up. If it’s not picked up in a few days they send it back

srt2005 · ‎07-28-2022

"Just curious. If they could not get to the house to deliver the package how could they have gotten to the house to deliver the notice?"

Not received dispute

srt2005 · ‎07-28-2022

"

What kind of payment dispute did they open??

Item not received or unauthorized use??"

Not received dispute

srt2005 · ‎07-28-2022

"That doesn't say that it's being RTS. It might be going back to the local p.o. for a delivery attempt in a day or so. "

I left off the last two entries for privacy reasons where it shows being delivered back to me yesterday.

abmo-7339 · ‎07-28-2022

Usually bigger packages are delivered to the door, so I'm assuming the dog was preventing direct delivery, but carriers can usually pull up or access the mail box safely and fill out one of their "come get your gd package" slips.